Bilingual Family Conference Coordinator

Good Shepherd Services, Ltd; New York (NY); On-site; USD 40,000 - 45,000; Full time

Job summary

Good Shepherd Services, Ltd. Brooklyn is seeking a Conference Scheduler for the Brooklyn Transitions FTR Program to coordinate conferences and provide front desk support.

You will work closely with the Conference Facilitator to meet ACS mandates and ensure smooth program operations. The role requires a HS diploma with pursuit of a Bachelor's degree, bilingual English/Spanish, and strong Microsoft Office skills, plus at least 1 year as an Administrative Assistant.

Qualifications

• HS diploma and currently enrolled to acquire Bachelor’s degree preferred
• Proficiency in Microsoft Office (Outlook, Excel, and Word) required
• At least one-year experience as an Administrative Assistant
• Familiarity with Connections and PROMIS databases a plus
• Excellent verbal and written communication skills
• Ability to pro-actively resolve problems
• Solid teamwork skills
• Excellent organizational skills with close attention to detail
• Commitment to a strength-based, youth and family development, and trauma-informed perspective

Responsibilities

• Submit monthly tracking list of all conferences due to the Conference Facilitator and program Supervisors.
• Complete and submit required documents to ACS to request and schedule conferences.
• Reserve space for each conference and prepare the space with needed materials in advance of each conference.
• Ensure timely notification is sent to all conference participants and identified supportive individuals in advance of each conference.
• Assist Case Workers and Social Workers with reminder calls to conference participants and identified supportive individuals.
• Submit accurate and timely documentation of all contacts and correspondences related to conferencing activity into Connections and PROMIS databases to ensure program is credited with activity.
• Greet and welcome visitors and participants to the program site while covering reception area.
• Notify staff of visitors and participants arriving for appointments.
• Answer and direct phone calls while covering the reception area.
• Distribute petty cash and Metro cards to staff and participants as directed.
• Ensure that the reception area is a safe and welcoming space.
• Attend and participate in program staff meetings, as well as related agency and external trainings as appropriate.
• Perform other duties as assigned.

Skills

Bilingual in English/Spanish

MS Office

Verbal and written communication

Organizational skills

Teamwork

Problem solving

Education

High School diploma, pursuing Bachelor's degree

Tools

Connections database

PROMIS database

Job description

Good Shepherd Services, Ltd. Brooklyn is seeking a Conference Scheduler for the Brooklyn Transitions FTR Program to coordinate conferences and provide front desk support.

You will work closely with the Conference Facilitator to meet ACS mandates and ensure smooth program operations. The role requires a HS diploma with pursuit of a Bachelor's degree, bilingual English/Spanish, and strong Microsoft Office skills, plus at least 1 year as an Administrative Assistant.