Conference Scheduler

Good Shepherd Services; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tuition Assistance

40+ Days Paid Time Off

Personal and Pet Insurance

403(b) Retirement Plan

Job summary

Good Shepherd Services in New York City seeks a Conference Scheduler to coordinate family team conferences for the Bronx prevention program and to support front desk operations. The role reports to the Conference Facilitator and requires strong organizational and communication skills.

Responsibilities include preparing conference spaces, coordinating documentation with ACS, and ensuring timely notifications to participants and supports.

Qualifications

• Enrolled in a bachelor’s program; bachelor’s degree preferred.
• Proficiency in Microsoft Office (Outlook, Excel, and Word) required.
• At least one year of experience as an Administrative Assistant.
• Familiarity with Connections and PROMIS databases is a plus.
• Excellent verbal and written communication skills.
• Ability to proactively problem solve.
• Solid teamwork skills.
• Excellent organizational skills and attention to detail.
• Must commit to a strength-based youth and family development perspective.

Responsibilities

• Submits a monthly tracking list of all conferences due to the Conference Facilitator and Program Supervisors.
• Completes and submits required documents to ACS to request and schedule conferences.
• Reserves space for each conference and prepares the space with the needed material in advance of the conference.
• Ensures timely notification is sent to all conference participants and identified supports in advance of each conference.
• Assists Case Workers and Social Workers with reminder calls to conference participants and identified supports.
• Submits accurate and timely documentation of all contacts and correspondence related to conference activity into Connections and PROMIS database systems.
• Greet and welcome visitors and participants to the program site.
• Notify staff of participants coming for appointments.
• Answer and direct calls while covering the front desk.
• Distribute petty cash and MetroCards to staff and participants as directed.
• Ensure reception area is a safe and welcoming space.
• Attend and participate in program staff meetings, as well as related agency and external training as appropriate.
• Perform other duties as assigned.

Skills

Verbal & written communication

Teamwork

Organizational skills

Problem solving

Education

Enrolled in bachelor’s program

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Connections database

PROMIS database

Job description

Good Shepherd Services is an equal opportunity employer. We welcome prospective employees for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission.

Good Shepherd Services does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, military status or any other applicable protected classification, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance.

Conference Scheduler performs and coordinates all administrative duties related to family team conferences involving families enrolled in the Bronx prevention program, along with front desk administrative duties to support overall program needs. The Conference Scheduler works closely with the Conference Facilitator to ensure that conferences meet program mandates.

Reports To: Conference Facilitator

Location: 685 E. 187th St., Bronx, NY 10458

Hours: 35 Hours/Week; Non-Exempt

Major Duties:

• Submits a monthly tracking list of all conferences due to the Conference Facilitator and Program Supervisors.
• Completes and submits required documents to ACS to request and schedule conferences.
• Reserves space for each conference and prepares the space with the needed material in advance of the conference.
• Ensures timely notification is sent to all conference participants and identified supports in advance of each conference.
• Assists Case Workers and Social Workers with reminder calls to conference participants and identified supports.
• Submits accurate and timely documentation of all contacts and correspondence related to conference activity into Connections and PROMIS database systems.
• Greet and welcome visitors and participants to the program site.
• Notify staff of participants coming for appointments.
• Answer and direct calls while covering the front desk.
• Distribute petty cash and MetroCards to staff and participants as directed.
• Ensure reception area is a safe and welcoming space.
• Attend and participate in program staff meetings, as well as related agency and external training as appropriate.
• Perform other duties as assigned.

Qualities Sought:

• Works to create and support a respectful and collegial environment.
• Handles administrative and clerical tasks with professionalism and competence, ensuring the success and effectiveness of the program at large.
• Creates, embodies, and supports a learning environment, regularly participating in training and professional development.
• Offers and receives feedback and suggestions in a strength-based and constructive manner.
• Dedicated to being a team player and active contributor to achieve the vision and mission of the program and agency.
• Empathic, honest, genuine, professional, creative, and committed to making a difference with families, in the community, and within both the program and agency.

Qualifications:

• Enrolled in a bachelor’s program required, Bachelor’s degree preferred
• Proficiency in Microsoft Office (Outlook, Excel, and Word) required.
• At least one year of experience as an Administrative Assistant
• Familiarity with Connections and PROMIS databases is a plus.
• Must have excellent verbal and written communication skills.
• Ability to proactively problem solve
• Solid teamwork skills
• Excellent organizational skills and attention to detail.
• Must have a commitment to work from a strength-based, youth and family development, and trauma-informed perspective.

Tuition Assistance 40+ Days of Paid Time Off

Personal and Pet Insurance 403 (B) Retirement Plan

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