Conference Scheduler – Family Programs Admin (Bronx)

Good Shepherd Services; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tuition Assistance

40+ Days Paid Time Off

Personal and Pet Insurance

403(b) Retirement Plan

Job summary

Good Shepherd Services in New York City seeks a Conference Scheduler to coordinate family team conferences for the Bronx prevention program and to support front desk operations. The role reports to the Conference Facilitator and requires strong organizational and communication skills.

Responsibilities include preparing conference spaces, coordinating documentation with ACS, and ensuring timely notifications to participants and supports.

Qualifications

• Enrolled in a bachelor’s program; bachelor’s degree preferred.
• Proficiency in Microsoft Office (Outlook, Excel, and Word) required.
• At least one year of experience as an Administrative Assistant.
• Familiarity with Connections and PROMIS databases is a plus.
• Excellent verbal and written communication skills.
• Ability to proactively problem solve.
• Solid teamwork skills.
• Excellent organizational skills and attention to detail.
• Must commit to a strength-based youth and family development perspective.

Responsibilities

• Submits a monthly tracking list of all conferences due to the Conference Facilitator and Program Supervisors.
• Completes and submits required documents to ACS to request and schedule conferences.
• Reserves space for each conference and prepares the space with the needed material in advance of the conference.
• Ensures timely notification is sent to all conference participants and identified supports in advance of each conference.
• Assists Case Workers and Social Workers with reminder calls to conference participants and identified supports.
• Submits accurate and timely documentation of all contacts and correspondence related to conference activity into Connections and PROMIS database systems.
• Greet and welcome visitors and participants to the program site.
• Notify staff of participants coming for appointments.
• Answer and direct calls while covering the front desk.
• Distribute petty cash and MetroCards to staff and participants as directed.
• Ensure reception area is a safe and welcoming space.
• Attend and participate in program staff meetings, as well as related agency and external training as appropriate.
• Perform other duties as assigned.

Skills

Verbal & written communication

Teamwork

Organizational skills

Problem solving

Education

Enrolled in bachelor’s program

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Connections database

PROMIS database

Job description

Good Shepherd Services in New York City seeks a Conference Scheduler to coordinate family team conferences for the Bronx prevention program and to support front desk operations. The role reports to the Conference Facilitator and requires strong organizational and communication skills.

Responsibilities include preparing conference spaces, coordinating documentation with ACS, and ensuring timely notifications to participants and supports.