BILINGUAL Family Advocate Partner: Rapid Service Response Program

Gemma-Services-; Philadelphia (Philadelphia County); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Full medical insurance

8 paid holidays

Paid time off

Referral bonuses

Education assistance

Self-care funds

Job summary

Gemma Services is seeking a bilingual Family Advocate Partner for the Rapid Service Response program in Philadelphia. This hybrid, full-time role supports families during initial home visits and navigates systems to access services, bridging gaps between families and Gemma's offerings.

Strong communication in two languages is preferred; a high school diploma is required and a bachelor’s degree is preferred.

Qualifications

• Bilingual strongly preferred.
• High school diploma required; bachelor's degree preferred.
• Experience navigating the child welfare system is preferred; lived experience is valuable.

Responsibilities

• Assist families during the initial home visit and facilitate joining with Gemma.
• Support RSR Case Worker in navigating systems and scheduling appointments.
• Provide in-home and community-based support to strengthen family skills throughout intervention.
• Connect families to community resources and share updates with the RSR team.
• Document services and outreach in a timely and accurate manner.

Skills

Bilingual

Education

High school diploma

Bachelor's degree

Job description

BILINGUAL Family Advocate Partner: Rapid Service Response Program

Job Category: Rapid Service Response

Requisition Number: FAMIL001336

• Posted : September 24, 2026
• Full-Time

Locations

Showing 1 location

Description

FAMILY ADVOCATE PARTNER FOR RAPID SERVICE RESPONSE PROGRAM IN PHILADELPHIA

The Family Advocate Partner (FAP) plays a critical role in bridging the gap between families and the services we offer. With compassion, and practical support, the FAP helps families engage meaningfully with the program and navigate challenges with confidence.

The (FAP) provides hope, builds connections and linkages, to support the RSR Case Workers and at the intake home visit encourages parents to utilize their voice to be part of the family service plan. The FAP strengthens engagement, and supports skill-building consistent with RSR phases of service. Embodies Gemma's UNITED values and the Gemma Way in all interactions with families and partners.

The Family Advocate Partner (FAP) will:

• Assist families at the initial home visit in joining with Gemma.
• Support RSR Case Worker in navigating systems and accessing services (e.g., scheduling and accompanying appointments).
• Services are focused on strengthening families by providing support services in the home and community throughout the intervention. This can ensure that skills develop throughout the intervention align with the skills needed for the families to succeed.
• Support the Intake Specialist with connecting to families and follow-up, especially during high referral periods. (ie. Strive to attend all initial home visits.)
• Connect with community supports; building connections across the city to support the needs of families. Share these connections and resources regularly with the RSR department at team meetings and via e-mail.
• The Family Advocate Partner (FAP) will bring their expertise of navigating child-serving systems to join with parents and caregivers and support RSR Case Workers.
• Participate in the Family Check Up Online training to understand the evidence-based practice framework and basis of the skill development component of the RSR program.
• Completes documentation of services and outreach in a timely and accurate manner.

Why Gemma? Gemma offers a generous benefits package that includes full medical insurance coverage at no cost to the employee, eight (8) paid holidays and over three (3) weeks of paid time off in the first year. In addition, Gemma offers referral bonuses, education assistance and self-care funds for each program to participate in wellness activities.

This is a hybrid role: Monday – Friday, full-time position that is based out of our Preheim Center in Southwest Philadelphia. Primarily in field. Flexible schedule is strongly preferred.

Experience and Education: Bilingual strongly preferred. High school diploma required, bachelor's degree preferred. This position requires lived experience navigating the child welfare. 1-2 years' experience preferred navigating the child welfare. Must be willing to utilize personal experience within the role.

Required

High School or better.

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.