Bilingual Patient Services Associate (Spanish/English)

ACE Eyecare Inc; Bakersfield (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

ACE Eyecare Inc in California is seeking a friendly Phone Operator/Patient Services Associate for our busy ophthalmology office. The ideal candidate will be perceptive, disciplined, with a customer-oriented approach to make patients feel comfortable and valued.

You will handle incoming calls, schedule appointments, verify insurance, collect co-pays, and assist walk-in patients, while cross-training across front office tasks and maintaining professional communication with patients and staff.

Qualifications

• Previous call center and medical front office experience preferred.
• Ability to professionally communicate with patients, employees and others both on phone and in person.
• Ability to use basic office equipment such as computer, scanner, fax, telephone, credit card machine, photocopier.
• Efficient typing.
• Excellent in customer service.
• Ability to multi task and prioritize.
• Knowledge of cash handling and cash drawer management.
• Bilingual in English and Spanish.
• Knowledge of medical insurance.

Responsibilities

• Meet or exceed average daily call quota of 100 calls per day.
• Respond to incoming calls and messages promptly throughout shift.
• Identify customer questions, complaints, concerns, and needs.
• Provide sufficient answers and solutions to inquiries.
• Handle complaints respectfully and professionally.
• Redirect customers to appropriate department or team as needed.
• Schedule appointments in appropriate time frames.
• Follow all procedures, policies, and guidelines during interactions.
• Assist patients with scheduling follow up appointments and walk-ins.
• Collect payments/co-pays and verify insurance eligibility; pull authorizations as needed.

Skills

Call center experience

Medical front office

Computer literacy

Communication

Typing

Customer service

Multitasking

Cash handling

Bilingual English/Spanish

Medical insurance knowledge

Tools

Scanner

Fax machine

Telephone

Credit card machine

Photocopier

Job description

ACE Eyecare Inc in California is seeking a friendly Phone Operator/Patient Services Associate for our busy ophthalmology office. The ideal candidate will be perceptive, disciplined, with a customer-oriented approach to make patients feel comfortable and valued.

You will handle incoming calls, schedule appointments, verify insurance, collect co-pays, and assist walk-in patients, while cross-training across front office tasks and maintaining professional communication with patients and staff.