Bilingual Event Sales Coordinator

Bonnet Springs Park; Lakeland (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Bonnet Springs Park in Lakeland, Florida is seeking a Bilingual Event Sales Coordinator to support group sales, planning, and client satisfaction. The role requires strong organizational skills and the ability to manage multiple events with superior guest service.

The position involves administrative tasks, contract and invoice preparation, BEO creation, and acting as a liaison between clients and park staff. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Bachelor’s Degree preferred or at least three years’ experience in Hospitality, Business or related field
• Preferred - 3 years experience in Food & Beverage, organizing a team for optimal customer service

Responsibilities

• Prepare sales kits, document prospective accounts, organize files, prepare contracts and invoices, take deposits and final payments, and tour the facility with potential clients
• Prepare Banquet Event Orders (BEO) for clients and operations to communicate needs, pricing, and details
• Attend weekly BEO meetings with departments to discuss events and ensure clear communication of details and financials
• Coordinate arrival through departure with groups and act as liaison between the Park and groups for on-site and off-site activities
• Communicate last-minute changes of group functions to staff and ensure follow-through
• Serve as Park on-site liaison during functions as needed
• Review customer satisfaction for banquet services and suggest improvements when needed
• Stay aware of competitive market pricing within the area and adapt as necessary
• Ensure compliance with Alcoholic Beverage & Tobacco Commission regulations

Skills

Bilingual

Event coordination

Customer service

Communication

Team collaboration

Education

Bachelor’s Degree

3+ years in Hospitality/Business

Tools

Microsoft Office

Google G-Suite

Job description

Join the team at Bonnet Springs Park and be part of something meaningful. Whether you’re leading programs, supporting guests, or caring for the grounds, every role helps bring our mission to life. Explore our career opportunities and help shape the future of this unique community space.

Position

Bilingual Event Sales Coordinator

Location

Lakeland, FL

Job Id

503

# of Openings

1

Position Purpose

The Event Coordinator provides support to enable the seamless operation of our groups and meetings, ensuring overall client satisfaction and repeat business.

Essentials Duties and Responsibilities

• Completes administrative tasks supporting group sales efforts as assigned by the Event Manager including but not limited to: preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, taking deposits and final payments, and touring the facility with potential clients
• Assists Event Manager in completing the 30-60-90 catering forecast weekly to be reviewed with Director of Food and Beverage and VP of Revenue
• Completes Banquet Event Orders (BEO) for clients and operational departments to communicate specific needs, contracted/agreed upon details and pricing for the event, meeting, or program
• Attend weekly BEO meetings with relevant departments to discuss events and ensure that operational details and financial are clear to all groups
• Provide detailed information on groups’ specific needs from arrival through departure
• Acts as a liaison between the Park and groups, ensuring meeting space is appropriately set up and handles any special client requests and activities on or off-site
• Communicates last minute changes of group functions to Park staff and ensures complete follow through
• Will act as Park on-site liaison during functions as needed
• Regularly review and evaluate the degree of customer acceptance of the individual banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment
• Stays in touch with competitive market of similar venues and pricing locations within our market
• Ensures all operations conform to regulations of the Alcoholic Beverage & Tobacco Commission
• Supports all other on-premise Food and Beverage operations as needed

Qualifications

Education

• Bachelor’s Degree preferred or at least three years’ experience in Hospitality, Business or related field

Experience

• Preferred - 3 years experience in Food & Beverage, organizing a team for optimal customer service

Demonstrated Knowledge and Skills

• Proficient Microsoft Office software and Google G-Suite
• Professional communication skills, both verbal and written
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy
• Inspires others to achieve excellence
• Attention to detail and ability to exceed quality standards
• Multi-tasking ability
• Ability to work flexible hours when needed, including nights, weekends, and holidays

Requirements

• Pass a background check and mandatory drug test
• Must possess a valid driver’s license and be insurable through the park’s insurance carrier
• Ability to manage by walking around in a 168-acre park
• Must have good people skills and be comfortable dealing with the public
• Must be willing and able to work varied and long shifts including holidays, weekends, and events

Physical Demands

The physical demands representative of those that must be met by an employee to successfully perform the essential functions of this job include but are not limited to regularly required to sit, stand, walk, see, hear, talk, drive and dine with others. Employee must possess conversational hearing, with or without aid, as well as adequate vision and ability to verbally communicate effectively. Additionally, employee must possess dexterity to operate standard office equipment, drive a golf cart and ability to occasionally lift 40 pounds or more. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.