Food and Beverage Supervisor

Bonnet Springs Park; Lakeland (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Bonnet Springs Park is seeking a Food and Beverage Supervisor to lead cafe operations, train staff, and ensure guest satisfaction in a dynamic park setting. Weekend availability is required, with responsibilities spanning order taking, cash handling, and maintaining high cleanliness and service standards.

The role emphasizes teamwork, training, inventory control, and equipment maintenance to deliver quality food and beverages while engaging guests in a friendly, efficient manner.

Qualifications

• Must be flexible regarding scheduling including nights, weekends and holidays as needed.
• Some High School education or equivalent.
• Flexibility regarding scheduling based on business demands.
• Experience with basic math for transactions and inventory.
• Proven customer service and communication skills; able to read English manuals on safety, operations, and procedures.

Responsibilities

• Opens and closes the cafe according to policies and procedures.
• Communicates with guests to take food and beverage orders.
• Interacts with staff and guests, provides feedback to staff to ensure quality service.
• Supports management with staff performance, training, reviews, and investigations.
• Operates kitchen and cafe equipment to prepare orders.
• Provides outstanding customer service and engages in suggestive selling.
• Maintains equipment, performs preventative maintenance, and arranges repairs as needed.
• Stocks food and beverage items as needed.
• Handles cash and POS, and daily reporting.
• Ensures cafe cleanliness, presentation, and service standards.

Skills

Customer service

Communication

Flexibility

Scheduling adaptability

Basic math

Teamwork

Education

High School Diploma or equivalent

Tools

POS system

Job description

Join the team at Bonnet Springs Park and be part of something meaningful. Whether you’re leading programs, supporting guests, or caring for the grounds, every role helps bring our mission to life. Explore our career opportunities and help shape the future of this unique community space.

Position:Food and Beverage Supervisor

Location: Lakeland, FL

Job Id:502

# of Openings:1

POSITION PURPOSE:

The Food and Beverage Supervisor inspires staff, helps to lead the daily Cafe operation and ensures areas are kept in a clean and orderly condition. They assist with staff training, workflow inspection, inventory management and daily equipment maintenance and are responsible for preparing and serving food items and beverages while interacting with guests in a positive, friendly and efficient manner.

**Weekend Availability Required**

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Opens and closes the cafe according to established policies and procedures
• Communicates with guests to take food and beverage orders
• Interacts with staff and guests, provides feedback to staff throughout their shift to ensure quality service, works with management to investigate and resolve guest concerns
• Support management in staff performance related matters including; training, employee reviews, corrective action, investigations, conflict resolution, etc.
• Operates kitchen and other cafe equipment in order to prepare food and beverage orders
• Provides outstanding customer service and engage in suggestive selling
• Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs
• Assists in stocking food and beverage items as needed
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
• Ensures the café adheres to the highest standards of cleanliness, presentation, and service
• Ensures the daily operation of the cafe adheres to operating procedure guidelines
• Assists in other positions in the F&B team as needed

QUALIFICATIONS:

Basic Qualifications and Skills

• Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed
• Some High School education or equivalent
• Flexibility regarding scheduling based on business demands
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures

Desired Qualifications and Traits

• Previous experience demonstrating strong customer service
• Prior experience utilizing restaurant equipment and sanitation standards
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience with cash transactions and Point of Sale systems
• Proven teamwork skills

REQUIREMENTS:

• Pass a background check and mandatory drug test

PHYSICAL DEMANDS:

• Able to lift up to 20 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time