Bilingual Mortgage Servicing Account Manager

Palm Harbor Homes; Plano (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive Salary

Medical/Dental/Vision Insurance

Paid Holidays

401K Match

Generous PTO

FSA/HSA Plans

Life /Disability/Accidental Insurance

Job summary

CountryPlace Mortgage, a Plano, TX-based lender, is seeking a Bi-lingual Account Manager (English/Spanish) for the Plano office to grow our Servicing Department.

You will communicate with customers to provide account resolution options based on ability and needs, handle inquiries and objections with patience and professionalism, and represent our clients with a genuine, personable approach to drive an exceptional customer experience.

Qualifications

• Effective verbal and written communication skills are required.
• Ability to identify and resolve problems in a timely manner.
• Effective decision-making, customer service and problem-solving skills.
• Strong organizational and time management skills.

Responsibilities

• Deliver exceptional customer experience and resolve inquiries.
• Educate customers on resolution options and repayment plans.
• Document activities accurately in systems and maintain records.
• Engage with customers to address questions, complaints or suggestions.
• Operate in compliance with investor guidelines and objectives.

Skills

Verbal and written communication

Problem solving

Decision making

Organization & time management

Independent work

Attention to detail

Team environment

Education

Bachelor's degree (Marketing, Finance, Accounting, or Business)

Tools

Microsoft Office

Job description

CountryPlace Mortgage, a Plano, TX-based lender, is seeking a Bi-lingual Account Manager (English/Spanish) for the Plano office to grow our Servicing Department.

You will communicate with customers to provide account resolution options based on ability and needs, handle inquiries and objections with patience and professionalism, and represent our clients with a genuine, personable approach to drive an exceptional customer experience.