Bilingual Escalations & Resolutions Specialist

Green Dot Corporation; Cincinnati (OH); On-site; USD 48,000 - 66,000; Full time

Job summary

Green Dot Corporation in Cincinnati, Ohio, is seeking a Bilingual Corporate Resolutions Specialist to join our call center team. This role operates in-office in Blue Ash, Monday through Friday, 8:00 am to 4:30 pm EST, and focuses on resolving escalated customer issues with professionalism.

You will advocate for customers, coordinate with internal teams, and use your Spanish and English skills to deliver world-class service while maintaining accurate records.

Qualifications

• Minimum 3 years of customer service experience.
• Bilingual (English/Spanish).
• Ability to communicate effectively with all levels of management.
• Demonstrated negotiation and conflict management skills.
• Proficiency in MS Outlook, Word, PowerPoint and Excel.

Responsibilities

• Resolve escalated customer issues to high professional standards.
• Receive inbound calls and complete outbound contacts to maintain queues and service levels.
• Own customer issues and coordinate with internal teams to resolve them timely.
• Identify root causes of escalations and suggest process improvements.
• Document customer interactions accurately in data systems.

Skills

Bilingual English/Spanish

Customer service

Negotiation

Conflict management

Communication

Tools

MS Outlook

MS Word

PowerPoint

Excel

Job description

Green Dot Corporation in Cincinnati, Ohio, is seeking a Bilingual Corporate Resolutions Specialist to join our call center team. This role operates in-office in Blue Ash, Monday through Friday, 8:00 am to 4:30 pm EST, and focuses on resolving escalated customer issues with professionalism.

You will advocate for customers, coordinate with internal teams, and use your Spanish and English skills to deliver world-class service while maintaining accurate records.