Customer Escalations Specialist — Onsite (Blue Ash)

Green Dot Corporation; Cincinnati (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

Green Dot Corporation is seeking a Corporate Resolutions Specialist to resolve highly escalated customer issues and advocate for customers. The role emphasizes delivering world-class service, ownership of complex problems, and collaboration with internal teams to reach timely resolutions.

We value proactive problem-solving, strong communication, and the ability to maintain data accuracy while working in a fast-paced, customer-centric environment.

Qualifications

• Minimum 3 years of customer service experience required.
• Exceptional verbal and written communication skills.
• Ability to communicate with all management levels and personnel.
• Strong problem-solving and negotiation abilities.
• Excellent organizational and teamwork capabilities.
• Proficiency in MS Office applications required.

Responsibilities

• Manage escalated customer issues to high professional standards.
• Receive inbound calls and complete outbound follow-ups to maintain queues.
• Own and resolve issues with internal teams and vendors where needed.
• Identify root causes and suggest process improvements.
• Act as the voice of the customer to the organization.

Skills

Customer service

Communication skills

Negotiation

Problem solving

Organizational skills

Team collaboration

MS Office

Tools

MS Outlook

MS Word

PowerPoint

Excel

Job description

Green Dot Corporation is seeking a Corporate Resolutions Specialist to resolve highly escalated customer issues and advocate for customers. The role emphasizes delivering world-class service, ownership of complex problems, and collaboration with internal teams to reach timely resolutions.

We value proactive problem-solving, strong communication, and the ability to maintain data accuracy while working in a fast-paced, customer-centric environment.