Bilingual Enrollment & Administration Clerk

It Takes A Village Family Of Schools; Chicago (IL); On-site; USD 39,000 - 44,000; Full time

Job summary

It Takes A Village Family of Schools (ITAV) seeks a Bilingual Enrollment & Administration Clerk to support enrollment, family engagement, and administrative operations at our Early Learning Center in Chicago. This role ensures ERSEA compliance and creates a welcoming experience for families and visitors.

Fluency in English and Spanish is required to communicate with diverse families. The position reports to Site Directors, offers full-time, 12-month employment, and a comprehensive benefits

Qualifications

• High school diploma or equivalent.
• Minimum of 3 years of enrollment/administration experience.
• Fluency in spoken and written Spanish and English.
• Ability to translate documents with Spanish-speaking families.
• Strong organizational, communication, and customer service skills.
• Proficiency with Google Suite and data management systems.

Responsibilities

• Lead enrollment and ERSEA administration to maintain full program capacity.
• Serve as liaison between families, staff and partners.
• Provide bilingual reception and administrative support.
• Maintain accurate enrollment, attendance, and records.
• Support family engagement activities and events.
• Assist with data entry, reporting, and compliance documentation.

Skills

Bilingual English/Spanish

Customer Service

Organizational Skills

Communication

Google Suite

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Data management systems

Job description

Job Details

Job Location: ITAV Child Care Services - Chicago, IL 60651

Salary Range: $38,957.00 - $44,365.00

SalaryAbout It Takes A Village Family of Schools (ITAV)

It Takes A Village Family of Schools (ITAV) is a beacon for educating and uplifting Black children and families across Chicago. We provide a culturally responsive, social justice–centered education that empowers students to become confident learners, critical thinkers, and changemakers.

At ITAV, learning is joyful and transformative, teaching is innovative, and classrooms extend far beyond four walls. We are committed to nurturing the whole child—academically, socially, and emotionally—while building strong, connected communities.

Position Overview

We are seeking an organized, customer-service-oriented Bilingual Enrollment & Administration Clerk to support enrollment, family engagement, and administrative operations at our Early Learning Center. This role plays a critical part in ensuring compliance with Enrollment, Recruitment, Selection, Eligibility, and Attendance (ERSEA) requirements while creating a welcoming experience for families and visitors.

The Bilingual Enrollment & Administration Clerk serves as a key liaison between families, program staff, and community partners, supporting enrollment goals, maintaining accurate records, and helping families access resources that support student success. This position requires fluency in both English and Spanish to effectively communicate with and serve our diverse families and community members.

Key Responsibilities

Enrollment & ERSEA Administration

• Lead recruitment and enrollment efforts to maintain full program capacity
• Guide families through the enrollment process and ensure all required documentation is collected and maintained
• Ensure compliance with Head Start, Preschool for All, and other funding requirements
• Maintain accurate enrollment, attendance, and eligibility records in designated systems
• Monitor attendance and implement follow-up procedures for absenteeism
• Prepare enrollment, attendance, and compliance reports as needed
• Represent ITAV at community recruitment events and outreach activities
• Translate enrollment materials and assist Spanish-speaking families throughout the enrollment process

Reception & Administrative Support

• Serve as the first point of contact for families, visitors, and staff
• Answer phones, manage incoming communications, and direct inquiries appropriately
• Provide verbal and written communication in both English and Spanish
• Maintain a welcoming, organized, and professional reception area
• Manage visitor sign-in procedures and building access protocols
• Support file management and record retention in compliance with organizational policies
• Assist with mail distribution, package deliveries, inventory management, and office organization
• Provide administrative support to Site Directors and other school leaders

Family & Community Engagement

• Support communication with families regarding enrollment, attendance, and school events
• Partner with the Family Support team to connect families with available resources and services
• Assist with family engagement activities, events, and parent meetings
• Maintain accurate documentation of family interactions and support services
• Serve as a language resource for Spanish-speaking families and community partners

Operational Support

• Support site-based projects and organizational initiatives
• Assist with data entry, reporting, and compliance documentation
• Collaborate with staff across departments to ensure efficient operations
• Perform additional duties as assigned to support site and organizational needs

Physical Requirements

• Ability to sit, stand, and use office equipment for extended periods
• Ability to lift and move office supplies and materials up to 50 pounds
• Ability to travel occasionally for recruitment and community engagement activities

Who You Are

• Mission-Driven: You are passionate about educational access, equity, and family engagement.
• Bilingual Communicator: You confidently communicate professionally in both English and Spanish.
• Organized: You can manage multiple priorities while maintaining accuracy and attention to detail.
• Customer-Focused: You provide exceptional service to families, visitors, and staff.
• Collaborative: You work effectively across departments and build strong relationships with stakeholders.

Compensation & Benefits

We believe in investing in our educators through a competitive, transparent compensation and benefits package designed to support your well-being, growth, and long-term success.

• Up to 80% employer-paid medical coverage
• Full benefits package, including Dental, Vision, Legal Services, and Short-Term Disability
• 3% 401(k) employer match to help you build long-term financial security
• Up to $10,000 annually in tuition assistance to support degree completion and credential advancement
• Robust paid time off, including 16 PTO days per year, 9 sick/personal days per year, and compensatory time eligible
• 15 paid holidays annually
• Clear pathways for career advancement and leadership opportunities

Position Details

• Locations: ITAV CCS - Humboldt Park (Chicago, IL)
• Position Type: Full-Time, 12-Month Position
• Salary Range: $38,957 – $44,365
• Grant Funded

This position is supported through grant-funded programs that are integral to ITAV’s early childhood education model. These funding streams enable us to expand access to high-quality, culturally responsive care and learning across our communities.

Qualifications (Required)

• High school diploma or equivalent
• Minimum of 3 years of experience in enrollment, administration, customer service, or a related field
• Fluency in spoken and written Spanish and English
• Ability to translate documents and communicate effectively with Spanish-speaking families
• Strong organizational, communication, and customer service skills
• Proficiency with Google Suite and data management systems

Preferred

• Associate degree in Early Childhood Education, Business Administration, or related field
• Experience working in an early childhood, education, nonprofit, or social services setting
• Familiarity with Head Start, Early Head Start, Preschool for All, or ERSEA requirements