Enrollment Specialist - Early Learning Access

Easter Seals Metropolitan Chicago; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Easterseals Metropolitan Chicago is seeking an Intake Specialist to be the first point of contact for families applying to Early Learning Services. You will guide families through enrollment, explain eligibility requirements, and complete applications accurately.

This role requires exceptional customer service, strong organizational skills, and proficiency with Word, PowerPoint, Outlook, Excel, and video conferencing. Bilingual abilities (English plus Spanish, Cantonese, or Arabic) are a plus.

Qualifications

• Associate’s degree required; bachelor’s degree preferred.
• 1 year of experience in Head Start/Early Head Start preferred.
• Bilingual abilities in English and Spanish, Cantonese, or Arabic may be preferred or required.

Responsibilities

• Respond to families' enrollment inquiries by phone and online pre-application.
• Explain to families how the application works, including eligibility requirements, waiting lists, and the selection procedure.
• Conduct phone screenings to help complete applications.
• Record all relevant application details and notes in the database.
• Complete and submit applications for eligibility approval, then track and address any necessary corrections.
• Assist families by submitting their eligibility documents.
• Work with Family and Health Advocates, Coordinators, and Home-Based Educators or Managers to arrange in-person meetings as needed.
• Address questions regarding program services, locations, and more.
• Share information about additional Easterseals programs when appropriate.
• Develop and maintain effective tracking and reporting systems.
• Represent Easterseals at community events such as health fairs, festivals, and outreach activities.
• Travel to Easterseals partner sites, along with other venues for meetings and training sessions, whenever required.
• Perform any other assigned duties.

Skills

Customer service

Microsoft Word

PowerPoint

Teams

Outlook

Excel

Video conferencing

Attention to detail

Verbal and written communication

Bilingual

Education

Associate’s degree

Bachelor’s Degree preferred

Tools

Microsoft Word

PowerPoint

Teams

Outlook

Excel

Video conferencing

Job description

Easterseals Metropolitan Chicago is seeking an Intake Specialist to be the first point of contact for families applying to Early Learning Services. You will guide families through enrollment, explain eligibility requirements, and complete applications accurately.

This role requires exceptional customer service, strong organizational skills, and proficiency with Word, PowerPoint, Outlook, Excel, and video conferencing. Bilingual abilities (English plus Spanish, Cantonese, or Arabic) are a plus.