Bilingual Enrollment & Administration Clerk

Community Education Network; Chicago (IL); On-site; USD 39,000 - 44,000; Full time

Job summary

It Takes A Village Family of Schools (ITAV) in Chicago, IL seeks a Bilingual Enrollment & Administration Clerk for its Early Learning Center to support ERSEA, enrollment, and admin operations. Fluency in English and Spanish is required to serve diverse families and partners.

You will lead enrollment processes, maintain records, assist with family engagement, and provide reception support while coordinating with site directors and staff to ensure compliant, welcoming service.

Qualifications

• Fluency in spoken and written Spanish and English.
• Ability to translate documents and communicate with Spanish-speaking families.
• Strong organizational, communication, and customer service skills.
• Proficiency with Google Suite and data management systems.

Responsibilities

• Lead recruitment and enrollment efforts to maintain full program capacity.
• Serve as first point of contact for families, visitors, and staff.
• Support family engagement activities and connect families with resources.
• Assist with data entry, reporting, and compliance documentation.

Skills

Bilingual English/Spanish

Customer service

Organization

Communication

Data entry

Education

High school diploma or equivalent

Associate degree preferred

Tools

Google Suite

Data management systems

Job description

About It Takes A Village Family of Schools (ITAV)It Takes A Village Family of Schools (ITAV) is a beacon for educating and uplifting Black children and families across Chicago. We provide a culturally responsive, social justice–centered education that empowers students to become confident learners, critical thinkers, and changemakers.At ITAV, learning is joyful and transformative, teaching is innovative, and classrooms extend far beyond four walls. We are committed to nurturing the whole child—academically, socially, and emotionally—while building strong, connected communities.Position OverviewWe are seeking an organized, customer-service-oriented Bilingual Enrollment & Administration Clerk to support enrollment, family engagement, and administrative operations at our Early Learning Center. This role plays a critical part in ensuring compliance with Enrollment, Recruitment, Selection, Eligibility, and Attendance (ERSEA) requirements while creating a welcoming experience for families and visitors.The Bilingual Enrollment & Administration Clerk serves as a key liaison between families, program staff, and community partners, supporting enrollment goals, maintaining accurate records, and helping families access resources that support student success. This position requires fluency in both English and Spanish to effectively communicate with and serve our diverse families and community members.Key ResponsibilitiesEnrollment & ERSEA AdministrationLead recruitment and enrollment efforts to maintain full program capacityGuide families through the enrollment process and ensure all required documentation is collected and maintainedEnsure compliance with Head Start, Preschool for All, and other funding requirementsMaintain accurate enrollment, attendance, and eligibility records in designated systemsMonitor attendance and implement follow-up procedures for absenteeismPrepare enrollment, attendance, and compliance reports as neededRepresent ITAV at community recruitment events and outreach activitiesTranslate enrollment materials and assist Spanish-speaking families throughout the enrollment processReception & Administrative SupportServe as the first point of contact for families, visitors, and staffAnswer phones, manage incoming communications, and direct inquiries appropriatelyProvide verbal and written communication in both English and SpanishMaintain a welcoming, organized, and professional reception areaManage visitor sign-in procedures and building access protocolsSupport file management and record retention in compliance with organizational policiesAssist with mail distribution, package deliveries, inventory management, and office organizationProvide administrative support to Site Directors and other school leadersFamily & Community EngagementSupport communication with families regarding enrollment, attendance, and school eventsPartner with the Family Support team to connect families with available resources and servicesAssist with family engagement activities, events, and parent meetingsMaintain accurate documentation of family interactions and support servicesServe as a language resource for Spanish-speaking families and community partnersOperational SupportSupport site-based projects and organizational initiativesAssist with data entry, reporting, and compliance documentationCollaborate with staff across departments to ensure efficient operationsPerform additional duties as assigned to support site and organizational needsWhy Join ITAV?Make an Impact: Help connect children and families to high-quality educational opportunities and support services.Grow Your Career: Access ongoing professional development and advancement opportunities within a mission-driven organization.Be in Community: Join a collaborative team dedicated to educational equity, family partnership, and student success.Innovate in Education: Play a critical role in ensuring families receive exceptional service from their first interaction with ITAV.Position DetailsLocations: ITAV CCS - Humboldt Park (Chicago, IL)Position Type: Full-Time, 12-Month PositionSalary Range: $38,957 – $44,365Grant FundedThis position is supported through grant-funded programs that are integral to ITAV’s early childhood education model. These funding streams enable us to expand access to high-quality, culturally responsive care and learning across our communities.Required:High school diploma or equivalentMinimum of 3 years of experience in enrollment, administration, customer service, or a related fieldFluency in spoken and written Spanish and EnglishAbility to translate documents and communicate effectively with Spanish-speaking familiesStrong organizational, communication, and customer service skillsProficiency with Google Suite and data management systemsPreferred:Associate degree in Early Childhood Education, Business Administration, or related fieldExperience working in an early childhood, education, nonprofit, or social services settingFamiliarity with Head Start, Early Head Start, Preschool for All, or ERSEA requirementsPhysical RequirementsAbility to sit, stand, and use office equipment for extended periodsAbility to lift and move office supplies and materials up to 50 poundsAbility to travel occasionally for recruitment and community engagement activitiesWho You AreMission-Driven: You are passionate about educational access, equity, and family engagement.Bilingual Communicator: You confidently communicate professionally in both English and Spanish.Organized: You can manage multiple priorities while maintaining accuracy and attention to detail.Customer-Focused: You provide exceptional service to families, visitors, and staff.Collaborative: You work effectively across departments and build strong relationships with stakeholders.Compensation & BenefitsWe believe in investing in our educators through a competitive, transparent compensation and benefits package designed to support your well-being, growth, and long-term success.Up to 80% employer-paid medical coverageFull benefits package, including Dental, Vision, Legal Services, and Short-Term Disability3% 401(k) employer match to help you build long-term financial securityUp to $10,000 annually in tuition assistance to support degree completion and credential advancementRobust paid time off, including 16 PTO days per year, 9 sick/personal days per year, and compensatory time eligible15 paid holidays annuallyClear pathways for career advancement and leadership opportunitiesReady to Make a Difference?If you are passionate about serving families, supporting educational access, and helping children thrive, we encourage you to apply. Submit your resume and cover letter to join a team that is shaping the future—one family at a time.