Bilingual Emergency Department Patient Access Specialist

Tenet Healthcare; El Paso (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Tenet Healthcare seeks a Patient Access representative at THOP Memorial Campus in El Paso, TX. The role involves greeting patients, registering at service, explaining financial responsibilities, and ensuring compliant liability collection. Fluency in Spanish is required.

This on-site position supports scheduling, pre-admission, admission, and discharge processes and includes coordination with payors and post-discharge planning. Strong customer service and communication skills are essential.

Qualifications

• High School Diploma or GED required.
• 0–1 year in a Customer Service role.
• 0–1 year administrative experience in medical facility, health insurance, or related area preferred
• Some college coursework is preferred

Responsibilities

• Greet patients and complete full patient registration at date of service.
• Educate patients about financial liabilities and collect payments per policy.
• Verify insurance, obtain authorizations, and assist with post-discharge care scheduling.

Skills

Typing 35 wpm

PC knowledge

Customer service

Communication

Negotiation

Education

High School Diploma

Some college coursework

Tools

Conifer systems

Job description

Tenet Healthcare seeks a Patient Access representative at THOP Memorial Campus in El Paso, TX. The role involves greeting patients, registering at service, explaining financial responsibilities, and ensuring compliant liability collection. Fluency in Spanish is required.

This on-site position supports scheduling, pre-admission, admission, and discharge processes and includes coordination with payors and post-discharge planning. Strong customer service and communication skills are essential.