Spanish Customer Service Representatives - Emergency (Virginia State Residents)

Sutherland Global; Virginia Beach (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Paid training and PTO

Advancement opportunities

Job summary

Sutherland Global in Virginia Beach is hiring a bilingual Emergency Customer Service Representative to support a public utility client. You will handle calls, emails, chats, and correspondence to resolve service requests, billing questions, and outage-related issues.

The role requires fulltime availability, excellent communication, and ability to educate customers on energy choices. Join a 24/7 operation with training, benefits, and advancement opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Bilingual in Spanish and English (testing sent upon application submission).
• Fulltime availability.
• Driven by solving problems and meeting goals.
• Familiar with Microsoft Office.
• Experienced in customer service with strong multi-tasking skills.
• High school diploma or equivalent.

Responsibilities

• Deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence.
• Handle various types of customer service calls (e.g. service requests, billing questions, energy conservation advice).
• Handle calls related to power outages and emergency situations.
• Be an active listener and use probing questions to provide resolutions.
• Educate customers on energy suppliers and energy choice programs.

Skills

Bilingual Spanish/English

Verbal and written communication

Fulltime availability

Multitasking

MS Office

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Company Description:

We’re Sutherland and we’re seeking Bilingual Customer Service/Emergency Services Representatives. Must be Bilingual in both Spanish/English)
Join us and support one of our public utility clients while working with leading technologies and systems as well as a dedicated team of leaders and peers to support you.

Because our client is a public utility, we support them and their customers 24/7. Employees must have full availability to work various shifts and able to work at least one weekend day.

Job Description:

The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence.

This includes:

• Agents will be handling various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.)
• Will be handling calls related to power outages and other emergency situations.
• Must be an active listener and can leverage probing question skills to provide resolutions.
• Agents will also educate customers on suppliers and energy choice programs.

What we offer:

• Hourly rate
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainerdedicated to Sutherland

Qualifications:

• Excellent verbal and written communication skills
• Bilingual in Spanish and English (testing sent upon application submission)
• Fulltime availability
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office
• Experienced in customer service with strong multi-tasking skills
• High school diploma or equivalent

Additional Information:

This position must be performed from within the State of Virginia. Employees may not perform work while located outside this region. Compliance with work-location requirements may be verified through company systems, sign-in records, security technologies and identity-verification procedures, including webcam verification as required.
About us:

As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

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