Bilingual Emergency Communications Dispatcher

Gfoat; San Juan (TX); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Gfoat in San Juan, Texas, seeks a dispatcher to provide emergency and non-emergency communications for Police and Fire Departments, answer 911 calls, and coordinate with City Hall. The role supports uniformed services under supervision by the Captain or designee.

Requires a high school diploma or GED, fluent English and Spanish, ability to read/write, and successful completion of background checks and the National Dispatchers Test.

Qualifications

• Requires bilingual English/Spanish fluency and ability to read/write in both languages.
• Typing speed of 35 wpm or higher.
• Ability to work under stress and exercise good judgment in emergencies.
• Pass criminal background investigation and National Dispatchers Test.

Responsibilities

• Answer and process 911 and general non-emergency calls for City Hall and Police/Fire Departments; forward calls to appropriate departments.
• Monitor and relay information on calls; maintain status of emergency units during shift.
• Operate NCIC/TCIC computer systems; enter and retrieve data; verify reports.
• May supervise office equipment, maintain inventory, and assist in training.

Skills

Bilingual English/Spanish

Type 35 wpm

Work under stress

Strong communication

Education

High school diploma or GED

Tools

TCIC/NCIC Full Access

Texas Driver's License

Job description

Gfoat in San Juan, Texas, seeks a dispatcher to provide emergency and non-emergency communications for Police and Fire Departments, answer 911 calls, and coordinate with City Hall. The role supports uniformed services under supervision by the Captain or designee.

Requires a high school diploma or GED, fluent English and Spanish, ability to read/write, and successful completion of background checks and the National Dispatchers Test.