Bilingual E/J Customer Service Rep

Interplace, Inc.; Torrance (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

A leading company in travel services is seeking a bilingual English/Japanese customer service representative in Torrance, California. This role involves managing customer interactions and travel arrangements while providing excellent communication and interpersonal skills. Candidates should be dependable, possess travel agency experience, and be available for varied shifts, including weekends and holidays.

Qualifications

• Ability to operate interactive computer terminals and telephone equipment.
• Travel agency experience preferred.
• Ability to work 8-hour shifts, including weekends and holidays.

Responsibilities

• Responsible for performing customer service functions and handling travel arrangements.
• Responds to travel-related inquiries to meet customers’ needs.
• Performs general administrative functions.

Skills

Excellent verbal communication skills

Interpersonal skills

Listening skills

Reading comprehension skills

Education

Proof of legal work authorization in the United States

Job description

Bilingual E/J Customer Service Rep (79025-1)

Job Description:

Responsible for performing customer service functions by handling all travel arrangements and responding to all travel-related inquiries to meet customers’ needs.

Principal Accountabilities:

1. Performs Customer Service Functions
2. Performs General Administrative Functions

Required Skills/Knowledge:

1. Ability to work 8-hour shifts, including weekends and holidays
2. Good dependability record
3. Ability to operate interactive computer terminals and telephone equipment such as handsets and headsets for long periods
4. Travel agency experience (airline reservation & ticketing) preferred
5. Excellent verbal communication skills
6. Reading comprehension skills
7. Interpersonal skills
8. Listening skills
9. Proof of legal work authorization in the United States

Language Skills Required:

1. Japanese/English bilingual:

• Japanese – Proficient
• English – Read/Write/Speak proficiency

English only:

• English speaking, reading, and writing skills – Proficient