Bilingual DME Operations Coordinator (Chinese)

Astrana Health, Inc.; Monterey Park (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Astrana Health, Inc. seeks a DME Operations Coordinator who is fluent in Chinese to support the DME team in Monterey Park. The role involves processing DME orders, coordinating deliveries to hospitals and skilled nursing facilities, and assisting with in-person appointments.

The position requires strong organizational skills, ability to lift up to 50 lbs, and familiarity with Brightree or similar DME software. Office-based, full-time hours with a focus on patient-centered service.

Qualifications

• Fluent Chinese required for bilingual coordination.
• Experience in healthcare operations/logistics or customer service.
• Proficient with Brightree or similar DME software.

Responsibilities

• Respond to calls and assist members with empathy and professionalism.
• Process and track orders, confirm information, and schedule appointments.
• Assemble, restock, transport, and deliver DME supplies to designated locations.
• Perform inventory counts and maintain documentation in the DME system.
• Support DME Operations leadership with clerical and order management tasks.

Skills

Fluent Chinese

Healthcare operations experience

Customer service experience

Empathy and professionalism

Time management

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Brightree

Microsoft Outlook

Excel

Job description

Astrana Health, Inc. seeks a DME Operations Coordinator who is fluent in Chinese to support the DME team in Monterey Park. The role involves processing DME orders, coordinating deliveries to hospitals and skilled nursing facilities, and assisting with in-person appointments.

The position requires strong organizational skills, ability to lift up to 50 lbs, and familiarity with Brightree or similar DME software. Office-based, full-time hours with a focus on patient-centered service.