DME Operations Coordinator (Cantonese or Mandarin Speaking)

Astrana Health Management; Monterey Park, Northern (CA, KY); Hybrid; USD 32,000 - 36,000; Full time

Job summary

Astrana Health in Monterey Park, CA seeks a DME Operations Coordinator (Cantonese or Mandarin speaking) to support DME orders, coordinate in-person visits, and service patients in hospitals and SNFs.

You will work with DME Operations Supervisors, handle calls, order processing, inventory, and compliance, lifting up to 50 lbs, using Brightree and other software. This is a full-time, on-site role in a healthcare setting.

Qualifications

• High School Diploma or equivalent; an Associate’s degree is preferred.
• Fluent Chinese is required; Vietnamese or Spanish highly preferred as well.
• Experience in healthcare operations/logistics or customer service role.
• Proficient in Microsoft Outlook, Excel, and other software applications (e.g. Brightree).
• Ability to type at least 60 wpm; lift up to 50 lbs; clean driving record.

Responsibilities

• Respond to incoming telephone calls and assist members with empathy and professionalism.
• Confirm new orders via telephone, schedule in-person appointments or gather information for shipping.
• Process and track supply orders through DME software (e.g. Brightree).
• Assemble, restock, transport, and deliver DME supplies to designated locations (including hospitals and skilled nursing facilities).
• Lift, move, and unload DME supplies (up to 50 lbs).
• Perform inventory counts and track inventory levels.
• Conduct in-person service appointments including dispensing supplies, performing measurements and providing other product-related support.
• Scan, upload, and maintain digital documentation into DME database; complete compliance surveys.

Skills

Fluent Chinese

Customer service

Empathy

Attention to detail

Time management

Multi-tasking

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Brightree

Microsoft Outlook

Excel

Job description

DME Operations Coordinator (Cantonese or Mandarin Speaking)

Department: DME

Employment Type: Full Time

Location: 568 W. Garvey Ave, Monterey Park, CA 91754

Reporting To: Yuti Yu

Compensation: $23.00 - $26.00 / hour

Description

Job Title: DME Operations Coordinator *Bilingual – Chinese*

Department: Operations – DME

About the Role:

We are currently seeking a highly motivated DME Operations Coordinator. This role will report to the Director DME Operations and will follow established procedures to assist customers in an empathetic and caring manner to process DME supplies orders. The DME Operations Coordinator will work closely with the DME Operations Supervisors to support the Department with incoming telephone calls, contacting members, processing new orders and refills, maintaining compliance, set and service in person appointment, assemble DME supplies, unload new DME supplies from pallets, inventory management, and deliver bedside DME supplies to members in Hospitals and Skilled Nursing Facilities. Other duties will also be assigned to balance Workload between the team.

What You'll Do

• Respond to incoming telephone calls and assist members with empathy and professionalism
• Confirm new orders via telephone, schedule in-person appointments or gather information for shipping
• Process and track supply orders through DME software (e.g. Brightree)
• Assemble, restock, transport, and deliver DME supplies to designated locations (including hospitals and skilled nursing facilities)
• Lift, move, and unload DME supplies (up to 50 lbs.)
• Perform inventory counts and track inventory levels
• Perform and assist with Orthosis (bracing) fittings, diabetic shoes and custom inserts measurements
• Conduct in-person service appointments including dispensing supplies, performing measurements and providing other product-related support
• Contact patients to retrieve DME supplies
• Scan, upload, and maintain digital documentation (e.g. delivery documents, forms, compliance documents, etc.) into DME database
• Complete compliance surveys for dispensed supplies
• Support Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks (ex. supplies inventory tracking)
• Maintain a clean and organized workspace
• Perform other administrative tasks as assigned to balance departmental workload
• Other duties as assigned

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred)
• Fluent Chinese is required. Vietnamese or Spanish highly preferred as well.
• Experience in healthcare operations/logistics or customer service role
• Proficient in Microsoft Outlook, Excel, and other software applications (e.g. Brightree)
• Ability to type at least 60 wpm
• Ability to lift up to 50 lbs
• Clean driving record
• Strong attention to detail, time management, and communications skills
• Highly motivated and able to work with multiple tasks simultaneously
• Demonstrated empathy and professionalism when interacting with patients, customers, and other team members
• Ability to follow company policies, compliance standards, and HIPAA guidelines
• May be required to work overtime to meet departmental objectives/goals

You are great for this role if

• Highly organized and detail oriented with an ability to multi-task in a fast-paced setting
• Prior experience with durable medical equipment (DME) preferred
• Understanding of Incontinence, Wound Care, Ostomy, and Urology supplies
• Knowledge of Brightree software
• Excellent oral, writing, and typing skills
• Understanding of Health Plan compliance and Federal regulations and standards

Environmental Job Requirements and Working Conditions

• This position is full-time in office. The office is located at 568 Garvey Ave., Monterey Park, CA 91754.
• The total compensation target pay range for this role is: $23.00 - $26.00/hr. The salary range represents our national target range for this role.

Astrana Health is proud to be an Equal Employment Opportunity and an affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [e-mail] to request an accommodation.

Additional Information:

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.