Bilingual DME Operations Agent (Cantonese/Mandarin)

Astrana Health, Inc.; Monterey Park (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Astrana Health, Inc. in Monterey Park, CA is seeking a DME Operations Agent who speaks Cantonese or Mandarin. The role focuses on drop shipping DME supplies, order accuracy, scheduling in-person appointments, and maintaining compliance documentation.

This office-based position handles inbound calls, processes orders in Brightree, data entry, invoicing support, and HIPAA-compliant record keeping. You will report to the Director of DME Operations and collaborate with the DME team to ensure smooth

Qualifications

• High School Diploma or equivalent; associate degree preferred.
• Bilingual in Cantonese or Mandarin.
• Experience in administrative, customer service, or operations roles.
• Proficient in Brightree, Outlook, Excel.
• Typing speed of at least 60 wpm.

Responsibilities

• Respond to incoming calls with empathy and professionalism.
• Confirm new orders via telephone and schedule in-person appointments.
• Process and track supply orders through Brightree.
• Scan, upload, and maintain digital documentation in the DME database.
• Prepare invoices and support accounting functions as needed.
• Update and maintain claims (EOB) log.
• Complete compliance surveys for dispensed supplies.
• Assist DME leadership with clerical tasks and inventory tracking.
• Maintain a clean and organized workspace.
• Perform other duties as assigned.

Skills

Bilingual Cantonese or Mandarin

Typing 60 wpm

Attention to detail

Time management

Empathy and professionalism

Multitasking

Excellent communication

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Brightree

Microsoft Outlook

Excel

Job description

Astrana Health, Inc. in Monterey Park, CA is seeking a DME Operations Agent who speaks Cantonese or Mandarin. The role focuses on drop shipping DME supplies, order accuracy, scheduling in-person appointments, and maintaining compliance documentation.

This office-based position handles inbound calls, processes orders in Brightree, data entry, invoicing support, and HIPAA-compliant record keeping. You will report to the Director of DME Operations and collaborate with the DME team to ensure smooth