Switchboard Operator 2nd Shift

Commonwealth Health; Scranton (Lackawanna County); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Commonwealth Health in Scranton is seeking a Telecommunications Operator to handle initial public contact across multiple hospital sites. The role requires initiating all alarm, code and on-call procedures and handling transfer communications via the Lynx System.

Responsibilities include documenting transfer reports and ensuring timely communication between departments. The operator must maintain calm under pressure, provide clear diction, and assist during on-call events and patient transfers.

Qualifications

• Excellent telephone and reception manners.
• Clear, concise diction and good memory.
• Ability to multi-task and remain calm under pressure.

Responsibilities

• Answer incoming calls accurately and promptly for multiple sites.
• Initiate alarm, code, and on-call procedures as required.
• Coordinate patient transfers and complete transfer reports.

Skills

Clear diction

Telephone etiquette

Public relations

Multi-tasking

Calm under pressure

Job description

JOB LOCATION

Scranton Regional Hospital - 2nd shift

POSITION PURPOSE

The Telecommunications Operator is the initial contact the public contacts for assistance at multiple sites. This position is

responsible for all departments to receive their calls accurately and timely, along with initiating all alarm, code and on-call

procedures. On call procedures include pathways that are detailed that must be followed at all times. The

Telecommunications Operator is the regional Transfer for Center. Operators who receives patient transfers (both in and

out) access all parties by type transfer and completes transfer reports on Lynx System.

POSITION QUALIFICATION

Experience/Specialized Skills/Aptitudes

Clear, concise diction. Excellent telephone and reception manners. Good memory. Good judgment. Public Relations

ability. Multi-tasking and remaining calm under pressure mandatory. Must be able to quickly arise from a sitting position

to answer/respond to code alarms. Preference for meeting and serving customers and concise detail oriented person is

needed.