Bilingual Digital-First Relationship Banker

US Bank; Saint Joseph (MO); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Basic life insurance

Short-term and long-term disability

Parental leave

401(k) plan

Paid vacation

11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank seeks a Relationship Banker to engage clients across in-person, appointment, and virtual channels, delivering trusted financial counsel with a digital-first mindset.

The role involves intake of customer information, product education, and proactive outreach to deepen client relationships. The position emphasizes building strong client connections, understanding banking needs, and guiding customers through deposits, loans, and self-service options while maintaining high service

Qualifications

• High school diploma or equivalent.
• Typically less than four years of retail banking experience or a combination of experience and training.
• Bilingual Spanish and English proficiency.
• Strong relationship-building and customer service skills.
• Experience with digital/self-service banking products and services.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies solutions for new and existing clients based on their needs.
• Educates clients on banking products and services and demonstrates digital tools.
• Opens new consumer and business accounts and processes service requests.
• Ensures accurate and efficient client experiences across channels.

Skills

Bilingual (Spanish/English)

Relationship building

Customer service

Communication skills

Digital products

Financial services knowledge

Education

High school diploma

Job description

U.S. Bank seeks a Relationship Banker to engage clients across in-person, appointment, and virtual channels, delivering trusted financial counsel with a digital-first mindset.

The role involves intake of customer information, product education, and proactive outreach to deepen client relationships. The position emphasizes building strong client connections, understanding banking needs, and guiding customers through deposits, loans, and self-service options while maintaining high service