Bilingual Dental Front Desk Specialist | 401k & PTO

Empower Dental Group; Burbank (CA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Paid time off

Job summary

Empower Dental Group in California is hiring a Dental Office Receptionist to manage appointment scheduling, patient communications, and insurance verification. You will greet patients, collect co-pays, and support clinical staff while maintaining a warm, professional front desk presence.

The role requires 2+ years of front desk experience, strong customer service, and familiarity with Open Dental and Practice by Numbers.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of experience at a dental front desk.
• Knowledge of PPO and Medical insurance requirements.
• Strong customer service background.
• Insurance verification with accurate estimates and preauthorizations.
• Ability to multitask front office duties including scheduling and check-in/out.
• Strong communication to present treatment plans and financial options.
• Experience with dental software Open Dental and Practice by Numbers.

Responsibilities

• Greet patients warmly and update their information and insurance data.
• Answer phones, take messages, and direct calls as needed.
• Register new patients and explain office policies.
• Schedule and confirm appointments; coordinate with doctors and hygienists.
• Prepare patient records and note outstanding treatment needs.
• Verify insurance benefits for new patients and update records.
• Communicate treatment plans and financial arrangements to patients.
• Confirm appointments 48 hours in advance via phone, text, or email.
• Maintain a clean, organized reception area and ensure HIPAA compliance.

Skills

Customer service

Communication

Multitasking

Team collaboration

Education

High School Diploma or equivalent

Tools

Open Dental

Practice by Numbers

Job description

Empower Dental Group in California is hiring a Dental Office Receptionist to manage appointment scheduling, patient communications, and insurance verification. You will greet patients, collect co-pays, and support clinical staff while maintaining a warm, professional front desk presence.

The role requires 2+ years of front desk experience, strong customer service, and familiarity with Open Dental and Practice by Numbers.