Bilingual Dental Front Desk Coordinator - Patient Flow Pro

ResourceCenter; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Resource Center in Dallas-Fort Worth is seeking a Front Desk Coordinator to support daily clinic operations. You will be the first point of contact for patients, handling check-in/out, scheduling, and patient communications, while maintaining accurate records in the electronic system.

The role requires bilingual Spanish, strong organizational and communication skills, and experience with eClinicalWorks and MS Office.

Qualifications

• High School Diploma or equivalent required.
• Bilingual Spanish required, including reading and writing.
• Experience in dental office preferred.
• Experience translating medical terminology.
• Ability to work effectively in eClinicalWorks
• Proficient experience with Microsoft applications
• Strong organizational, communication, and follow-up skills.
• Ability to work cooperatively with diverse staff, patients, and volunteers.

Responsibilities

• Respond to patient questions per agency and clinic policies.
• Manage sensitive patient information per HIPAA.
• Ensure Ryan White and insured patients have active services prior to appointments.
• Check-in patients and collect required information for services.
• Check-out and schedule next appointment.
• Answer multi-line phone system and route inquiries.
• Assist front office and medical team as needed.
• Maintain notes in the electronic records system.
• Coordinate building maintenance requests and clinic upkeep.
• Establish clinic open/close procedures and entry/exit protocols.
• Assist with appointment communication and eligibility.

Skills

Bilingual Spanish

Organizational skills

Communication skills

Customer service experience

Office administration

Education

High School Diploma or Equivalent

Tools

eClinicalWorks

Microsoft Office

Job description

Resource Center in Dallas-Fort Worth is seeking a Front Desk Coordinator to support daily clinic operations. You will be the first point of contact for patients, handling check-in/out, scheduling, and patient communications, while maintaining accurate records in the electronic system.

The role requires bilingual Spanish, strong organizational and communication skills, and experience with eClinicalWorks and MS Office.