Bilingual Dental Front Desk Coordinator - Patient Flow Pro

Resource Center; Dallas (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

Resource Center in Dallas-Fort Worth seeks a Front Desk Coordinator to manage patient flow, check-in/out, and document handling in the dental clinic.

As the first contact, you will answer phones, verify eligibility, maintain HIPAA-compliant records, and support the clinical team. Spanish bilingual ability is required; prior dental office experience and proficiency with eClinicalWorks and MS Office are preferred.

Qualifications

• High school diploma or equivalent is required.
• Bilingual Spanish is required, including reading and writing.
• Experience in dental office is preferred.
• Ability to translate medical terminology is a plus.

Responsibilities

• Respond to patient questions according to agency and clinic policies.
• Manage sensitive patient information in accordance with HIPAA laws.
• Ensure Ryan White and insured patients have active services prior to their appointment.
• Perform patient check-in and ensure information necessary for patients to receive services is complete and in compliance with clinic and regulatory policies.
• Perform patient check-out and schedule next appointment.
• Answer multi-line phone system and reply or route accordingly.
• Assist clients and medical team as needed.
• Maintain notes of patient conversations in the electronic Telehealth record.

Skills

Bilingual Spanish

Customer service

Microsoft Office

Education

High School Diploma or Equivalent

Tools

eClinicalWorks

Microsoft Office

Job description

Resource Center in Dallas-Fort Worth seeks a Front Desk Coordinator to manage patient flow, check-in/out, and document handling in the dental clinic.

As the first contact, you will answer phones, verify eligibility, maintain HIPAA-compliant records, and support the clinical team. Spanish bilingual ability is required; prior dental office experience and proficiency with eClinicalWorks and MS Office are preferred.