Bilingual Delivery Ops Coordinator

NFM; Cedar Park (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Same day pay

Competitive pay increases

Staff discount

Health, dental, vision, life insurance

Paid holidays

401(k) with company match

Career development

Volunteer opportunities

Tuition Reimbursement

Job summary

Nebraska Furniture Mart (NFM) in Cedar Park, TX is hiring a Delivery Coordinator II to manage delivery schedules and resolve warehouse inventory issues so orders are ready for delivery.

You will contact customers whose merchandise will not be delivered as scheduled and coordinate with delivery providers to keep operations running smoothly. This role supports accurate, timely service and aligns with our customer-first culture at NFM.

Qualifications

• High School Diploma or GED.
• 1 year of office/clerical experience including customer relations and problem resolution.
• Ability to work night, weekend and/or early morning hours based on business needs.
• Knowledge of computers and Microsoft products.
• Data entry at 50 words per minute.
• Excellent oral communication and phone skills.
• Pre-employment screening including criminal background check.

Responsibilities

• Audit delivery orders and exception reports to identify problems and take action to resolve them.
• Advise teammates and delivery providers regarding actions to execute the business plan.
• Analyze requests and approve or offer alternatives to ensure customer loyalty.
• Assist and direct delivery providers, including management, office staff and delivery teams.

Skills

Oral communication

Phone skills

Data entry

Computer skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Nebraska Furniture Mart (NFM) in Cedar Park, TX is hiring a Delivery Coordinator II to manage delivery schedules and resolve warehouse inventory issues so orders are ready for delivery.

You will contact customers whose merchandise will not be delivered as scheduled and coordinate with delivery providers to keep operations running smoothly. This role supports accurate, timely service and aligns with our customer-first culture at NFM.