Bilingual CX T3 Specialist (Spanish) Remote

Bazeta; United States; Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Equity grant

Annual refresh grants

Remote-friendly policy

Job summary

Instacart seeks a Bilingual Customer Experience T3 Specialist (Spanish) to support Rx delivery inquiries and Instacart Health initiatives like Fresh Funds. You will handle real-time calls and occasional emails with customers, shoppers, pharmacists, and partners, delivering empathetic, professional service remotely.

The role emphasizes problem-solving, adaptability in a fast-paced environment, and collaboration with a Manager to optimize processes and outcomes.

Qualifications

• 1+ years of customer service or call center experience.
• Excellent spoken and written Spanish.
• Strong communication and problem-solving skills.

Responsibilities

• Provide real-time support via calls and emails for Rx orders and Fresh Funds.
• Deliver empathetic, personalized service across interactions.
• Identify trends in customer feedback and work with your Manager to improve processes.
• Navigate support platforms and mobile apps to assist users.

Skills

Bilingual Spanish

Customer service

Phone etiquette

Written communication

Multitasking

Empathy

Tech-savvy

Tools

Salesforce

Genesys

Admin

Job description

Instacart seeks a Bilingual Customer Experience T3 Specialist (Spanish) to support Rx delivery inquiries and Instacart Health initiatives like Fresh Funds. You will handle real-time calls and occasional emails with customers, shoppers, pharmacists, and partners, delivering empathetic, professional service remotely.

The role emphasizes problem-solving, adaptability in a fast-paced environment, and collaboration with a Manager to optimize processes and outcomes.