Remote Bilingual CX Specialist (Spanish) - Tier 3

Job4Travelers; Spring (TX); Remote; USD 26,000 - 28,000; Full time

Job summary

Instacart is hiring a Bilingual Customer Experience T3 Specialist (Spanish). You will handle real-time support for Rx delivery, assist with Instacart Health initiatives like Fresh Funds, and communicate empathetically with customers, shoppers, and partners.

The role emphasizes problem solving, adaptability, and a customer-first mindset in a dynamic, remote work environment. This position offers flexible work options and competitive compensation.

Qualifications

• 1+ years in customer service or call center support.
• Strong written and verbal English communication.
• Spanish language fluency (spoken and written).
• Comfort with fielding tech-focused support via apps and web.
• Ability to multitask in a fast-paced environment.
• Demonstrated empathy and customer advocacy.

Responsibilities

• Deliver real-time support to customers with Rx delivery inquiries.
• Support Instacart Health programs like Fresh Funds.
• Handle inquiries via calls and emails with empathy and clarity.
• Escalate and collaborate with the Manager to improve processes.
• Identify trends from feedback to drive improvements.

Skills

1+ year customer service

Excellent communication

Fluency in Spanish

Tech-savvy

Multitasking

Empathy

Tools

Salesforce

Geneys

Admin or similar platforms

Job description

Instacart is hiring a Bilingual Customer Experience T3 Specialist (Spanish). You will handle real-time support for Rx delivery, assist with Instacart Health initiatives like Fresh Funds, and communicate empathetically with customers, shoppers, and partners.

The role emphasizes problem solving, adaptability, and a customer-first mindset in a dynamic, remote work environment. This position offers flexible work options and competitive compensation.