Bilingual Pharmacy Support Specialist (Spanish/English)

CVS Health; Carolina (PR); Hybrid; USD 23,000 - 35,000; Full time

Job summary

CVS Health is seeking a Pharmacy Service Representative for a hybrid role based in Carolina. You will coordinate and process new patient medication orders, verify benefits, and assist patients with prescriptions in the pharmacy system while communicating with insurers and providers to resolve issues.

This role emphasizes bilingual English-Spanish communication, customer service, and teamwork. Training onsite for 4 weeks is required before transitioning to remote work.

Qualifications

• High school diploma or equivalent required.
• 6+ months experience in customer service handling high volume inquiries.
• Experience with Windows-based software and email apps preferred.

Responsibilities

• Process new patient medication orders and reorders, including benefit verification.
• Assist patients with entering prescriptions into the pharmacy system and collecting copays.
• Coordinate with insurers, providers and internal teams to resolve order issues and ensure timely fulfillment.

Skills

Bilingual English-Spanish

Customer Service

Insurance Coordination

Education

High School Diploma

Tools

Windows-based Applications

Job description

CVS Health is seeking a Pharmacy Service Representative for a hybrid role based in Carolina. You will coordinate and process new patient medication orders, verify benefits, and assist patients with prescriptions in the pharmacy system while communicating with insurers and providers to resolve issues.

This role emphasizes bilingual English-Spanish communication, customer service, and teamwork. Training onsite for 4 weeks is required before transitioning to remote work.