Bilingual Customer Support Specialist (Spanish/English)

Mary Kay; Mill Hall (Clinton County); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Profit Sharing

401K

Medical, Dental & Vision Coverage

Free On-site Fitness Center & Healthcl

Job summary

Mary Kay is seeking a Customer Support Representative to assist Independent Beauty Consultants, customers, and consumers via phone, email, web chat, and social media. You will help answer questions, resolve issues, and guide customers to resources to achieve success.

Ideal candidates will be bilingual in English and Spanish, have 3+ years in customer-facing roles, and excel at problem solving and collaboration in a fast-paced environment. Mary Kay offers growth opportunities and robust benefits.

Qualifications

• High School Diploma or equivalent required.
• Fluent in English and Spanish (spoken and written).
• Minimum 3 years in customer-facing roles.
• Ability to navigate multiple systems and prioritize tasks.
• Strong problem-solving and organizational skills.
• Proficiency with Microsoft Office and business applications.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Provide multi-channel support to Independent Beauty Consultants, customers, and consumers.
• Assist with orders, account questions, and product availability.
• Resolve issues and connect customers with resources.
• Document interactions and maintain confidentiality.
• Collaborate with internal teams to resolve complex requests.
• Stay current on products, promotions, systems, policies.
• Contribute to a positive, collaborative work environment.
• Meet quality, service, and productivity targets.

Skills

Bilingual Spanish/English

3+ years customer service

Verbal and written communication

Multitasking and organization

Microsoft Office proficiency

Confidentiality and accuracy

Team player

Education

High School Diploma or equivalent

Tools

CRM systems

Workforce management systems

Job description

Mary Kay is seeking a Customer Support Representative to assist Independent Beauty Consultants, customers, and consumers via phone, email, web chat, and social media. You will help answer questions, resolve issues, and guide customers to resources to achieve success.

Ideal candidates will be bilingual in English and Spanish, have 3+ years in customer-facing roles, and excel at problem solving and collaboration in a fast-paced environment. Mary Kay offers growth opportunities and robust benefits.