Customer Support Representative – Bilingual $21.50/hour

Mary Kay

Mill Hall (Clinton County)

On-site

USD 24,000 - 35,000

Full time

12 days ago

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Benefits offered by this job

Profit Sharing

401K

Medical, Dental & Vision Coverage

Free On-site Fitness Center & Healthcl

Job summary

Mary Kay is seeking a Customer Support Representative to assist Independent Beauty Consultants, customers, and consumers via phone, email, web chat, and social media. You will help answer questions, resolve issues, and guide customers to resources to achieve success.

Ideal candidates will be bilingual in English and Spanish, have 3+ years in customer-facing roles, and excel at problem solving and collaboration in a fast-paced environment. Mary Kay offers growth opportunities and robust benefits.

Qualifications

High School Diploma or equivalent required.
Fluent in English and Spanish (spoken and written).
Minimum 3 years in customer-facing roles.
Ability to navigate multiple systems and prioritize tasks.
Strong problem-solving and organizational skills.
Proficiency with Microsoft Office and business applications.
Ability to work independently and collaboratively within a team.

Responsibilities

Provide multi-channel support to Independent Beauty Consultants, customers, and consumers.
Assist with orders, account questions, and product availability.
Resolve issues and connect customers with resources.
Document interactions and maintain confidentiality.
Collaborate with internal teams to resolve complex requests.
Stay current on products, promotions, systems, policies.
Contribute to a positive, collaborative work environment.
Meet quality, service, and productivity targets.

Skills

Bilingual Spanish/English

3+ years customer service

Verbal and written communication

Multitasking and organization

Microsoft Office proficiency

Confidentiality and accuracy

Team player

Education

High School Diploma or equivalent

Tools

CRM systems

Workforce management systems

Job description

$21.50/hour Profit Sharing Benefits Effective Day 1

Join a global beauty and skincare company that supports millions of customers and independent beauty consultants in 40 markets around the world. We’re looking for customer-focused problem solvers who enjoy helping others and delivering exceptional service. If you’re looking for a stable career with great benefits, opportunities for growth, and the chance to make a difference every day, we’d love to hear from you.

About the Role

As a Customer Support Representative, you’ll provide support to Independent Beauty Consultants, customers, and consumers through phone, email, web chat, and social media. You’ll help answer questions, resolve issues, provide guidance, and connect people with the resources they need to be successful.

From assisting with orders and account questions to supporting promotions, programs, and technology-related inquiries, you’ll play an important role in creating positive experiences and building trust with the people who interact with Mary Kay every day. This role is ideal for someone who enjoys solving problems, learning new things, and working in a collaborative, fast-paced environment.

Responsibilities

Provide support to Independent Beauty Consultants, customers, and consumers through phone, email, web chat, and social media channels.
Assist with account access, password resets, order status inquiries, product availability, order fulfillment, replacements, and related service needs.
Answer questions related to consultant profiles, commissions, production, promotions, contests, recognition programs, and career path opportunities.
Research and resolve customer and consultant concerns while delivering a positive service experience.
Partner with internal departments to address complex requests and ensure timely resolution.
Accurately document customer interactions and maintain confidentiality of sensitive information.
Stay current on products, promotions, systems, policies, and procedures through ongoing training and development.
Support team goals by sharing knowledge, assisting colleagues, and contributing to a positive, collaborative work environment.
Meet quality, service, and productivity expectations while delivering a positive customer experience.

What You’ll Need to Be Successful

Required Qualifications

High School Diploma or equivalent
Spanish and English bilingual fluency required
Minimum of 3 years of customer service, customer support, contact center, retail, hospitality, banking, healthcare, or other customer-facing experience
Strong verbal and written communication skills in English and Spanish
Ability to navigate multiple systems while managing competing priorities
Strong problem-solving and organizational skills
Proficiency with Microsoft Office and other business applications
Ability to maintain accuracy, confidentiality, and attention to detail
Ability to work independently and collaboratively within a team environment

Preferred Qualifications

Experience in customer support, customer service, contact center, or customer care environments
Experience supporting customers through phone, chat, email, or social media channels
Experience using CRM, contact center, or workforce management systems

Additional Success Factors

Passion for helping others and delivering exceptional service
Adaptability and willingness to learn new products, systems, and processes
Strong time-management and prioritization skills
Ability to remain professional and solution-focused in a fast-paced environment
Comfortable balancing multiple responsibilities while maintaining a high level of service

Who We Are

Founded in 1963 by Mary Kay Ash with a bold mission to enrich women’s lives, Mary Kay has grown into one of the world’s most successful and enduring beauty brands. For more than 60 years, our people-first culture and commitment to innovation have powered our global success in skincare, color cosmetics, nutritional supplements, and fragrances. Our corporate teams spanning R&D, marketing, IT, manufacturing, distribution, supply chain, analytics, and more play a critical role in supporting millions of Independent Beauty Consultants across 40 markets worldwide. At Mary Kay, employees collaborate on meaningful work that drives real impact, fuels entrepreneurship, and advances science-backed beauty. Guided by purpose, we are equally committed to sustainability, supporting women affected by cancer and domestic abuse, and inspiring future generations, all while offering rewarding careers with global reach and opportunities for growth.

What We Offer