Customer Support Pro - Profit Sharing from Day 1

Mary Kay; Mill Hall (Clinton County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K & Profit Sharing

Medical, Dental & Vision Coverage

Free On-site Fitness Center & Health/\

Job summary

Mary Kay is seeking a Customer Support Representative to assist Independent Beauty Consultants, customers, and consumers via phone, email, web chat, and social media. You will resolve issues, guide customers, and connect people with needed resources while delivering exceptional service.

The role emphasizes problem-solving, ongoing learning, and collaboration in a fast-paced environment. It offers growth potential, stable benefits, and a shared commitment to customer satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 3 years in customer service or related roles.
• Strong verbal and written communication skills.
• Ability to navigate multiple systems and manage priorities.
• Excellent problem-solving and organizational skills.
• Proficiency with Microsoft Office and business apps.
• Ability to maintain confidentiality and accuracy.
• Capable of working both independently and in a team.

Responsibilities

• Provide multi-channel support (phone, email, web chat, social media) to Independent Beauty Consultants, customers, and consumers.
• Assist with account access, order status, product availability, and related service needs.
• Answer questions about consultant profiles, commissions, promotions, and career paths.
• Resolve issues while delivering a positive service experience.
• Collaborate with internal departments to address complex requests.
• Document customer interactions accurately and maintain confidentiality.
• Stay updated on products, promotions, systems, policies, and procedures.
• Support teammates and contribute to a collaborative work environment.
• Meet quality, service, and productivity targets while ensuring a great customer experience.

Skills

Verbal communication

Written communication

Multisystem navigation

Problem solving

Organizational skills

Attention to detail

Teamwork

Independent work

Education

High School Diploma or equivalent

Tools

CRM systems

Workforce management

Microsoft Office

Job description

Mary Kay is seeking a Customer Support Representative to assist Independent Beauty Consultants, customers, and consumers via phone, email, web chat, and social media. You will resolve issues, guide customers, and connect people with needed resources while delivering exceptional service.

The role emphasizes problem-solving, ongoing learning, and collaboration in a fast-paced environment. It offers growth potential, stable benefits, and a shared commitment to customer satisfaction.