Bilingual Customer Support Specialist - Profit Sharing

Mary Kay Global; Dallas (TX); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K & Profit Sharing

Medical, Dental & Vision Coverage

Free On-site Fitness Center & Health

Tuition Reimbursement

Employee Product Discounts

Job summary

Mary Kay Global in Dallas, TX is seeking a Customer Support Representative to assist Independent Beauty Consultants, customers, and consumers across phone, email, web chat, and social media. You will help with orders, account questions, promotions, and technology inquiries, delivering friendly, solution‑oriented service.

We offer day‑one profit sharing benefits and generous PTO, plus English/Spanish bilingual support, and growth opportunities within a global beauty brand.

Qualifications

• High school diploma or equivalent required.
• Bilingual English/Spanish fluency required.
• Minimum 3 years in customer service or related roles.
• Strong English and Spanish written and verbal communication.
• Ability to handle multiple systems while managing priorities.
• Excellent problem-solving and organizational skills.
• Proficient with Microsoft Office and business apps.
• Capable of working both independently and in a team.

Responsibilities

• Provide support to independent beauty consultants, customers, and consumers via phone, email, web chat, and social media.
• Assist with account access, password resets, order status, product availability, and order fulfillment.
• Answer questions about consultant profiles, commissions, and promotions.
• Research and resolve customer concerns while delivering a positive service experience.
• Collaborate with internal departments to resolve complex requests promptly.
• Document interactions accurately and maintain confidentiality.
• Stay updated on products, promotions, systems, policies, and procedures.
• Contribute to a positive, collaborative work environment and meet quality metrics.

Skills

Bilingual EN/ES

Communication

Problem solving

Organization

MS Office

Confidentiality

Multi-system access

Team collaboration

Education

High School Diploma or equivalent

Tools

CRM software

Contact center tools

Job description

Mary Kay Global in Dallas, TX is seeking a Customer Support Representative to assist Independent Beauty Consultants, customers, and consumers across phone, email, web chat, and social media. You will help with orders, account questions, promotions, and technology inquiries, delivering friendly, solution‑oriented service.

We offer day‑one profit sharing benefits and generous PTO, plus English/Spanish bilingual support, and growth opportunities within a global beauty brand.