Bilingual Customer Support Pro - Growth & Benefits

Mary Kay Inc.; Dallas (TX); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K & Profit Sharing

Free On-site Fitness Center & Health-

Tuition Reimbursement

Employee Product Discounts

Job summary

Mary Kay Inc. is seeking a Customer Support Representative in Dallas, TX who provides bilingual English/Spanish support to Independent Beauty Consultants, customers, and consumers across phone, email, web chat, and social media.

The role involves guiding users, resolving issues, and connecting people with resources needed for success. Responsibilities include assisting with orders, access, promotions, and program inquiries, while maintaining confidentiality and delivering a positive customer

Qualifications

• Must have a High School Diploma or equivalent.
• Fluent English and Spanish required.
• Min. 3 years in customer service or similar role.
• Strong verbal and written communication in English and Spanish.
• Ability to navigate multiple systems while managing priorities.
• Strong problem-solving and organizational skills.
• Proficiency with Microsoft Office and other business applications.
• Maintain accuracy, confidentiality, and attention to detail.
• Ability to work both independently and with a team.

Responsibilities

• Support Independent Beauty Consultants, customers, and consumers via phone, email, web chat, and social media.
• Assist with account access, password resets, order status, and product availability.
• Answer questions about consultant profiles, commissions, promotions, and career paths.
• Research and resolve issues to provide a positive service experience.
• Coordinate with internal departments for timely resolution of requests.
• Document interactions accurately and protect sensitive information.
• Stay updated on products, promotions, and procedures through ongoing training.
• Share knowledge and support teammates to meet team goals.
• Meet quality, service, and productivity standards while delivering excellent service.

Skills

Bilingual Spanish-English

Customer service

Communication skills

Multitasking

Attention to detail

Problem solving

MS Office

Education

High School Diploma

Tools

CRM software

Workforce management

Job description

Mary Kay Inc. is seeking a Customer Support Representative in Dallas, TX who provides bilingual English/Spanish support to Independent Beauty Consultants, customers, and consumers across phone, email, web chat, and social media.

The role involves guiding users, resolving issues, and connecting people with resources needed for success. Responsibilities include assisting with orders, access, promotions, and program inquiries, while maintaining confidentiality and delivering a positive customer