Manager, Customer Service & Operational Excellence

Mary Kay; Mill Hall (Clinton County); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K & Profit Sharing

Medical, Dental & Vision Coverage

Free On-site Fitness Center & Health\u

Tuition Reimbursement

Employee Product Discounts

Job summary

Mary Kay is seeking a Manager, Customer Service to lead the Customer Service function, including Service Center operations, workforce management, and training. You will translate business priorities into consistent service experiences and drive continuous improvement across people, processes, and technology.

You will build an ownership culture, collaborate with senior leaders, and oversee performance metrics, ensuring cost-effective operations and strong customer focus across the independent

Qualifications

• 7 years of Customer Service operations experience.
• 7 years of supervisory experience.
• Bachelor/University degree in Business, Communications, or related area; MS/MBA desirable.
• Proven ability to develop and implement customer service strategy.

Responsibilities

• Develop and execute the customer service strategy and annual operating priorities.
• Define service standards for consistent, high-quality experiences across the independent sales force.
• Lead change management for process, technology and program improvements.
• Oversee roadmap for customer service platforms, policies, and processes.
• Lead, coach and develop Customer Service leaders and teams.

Skills

Customer service operations

Strategic leadership

Analytical skills

Project management

Communication skills

Change management

Data-driven decision making

Education

Bachelor's degree in Business/Communication

MS/MBA desirable

Tools

Salesforce Service Cloud

Vonage

Job description

Mary Kay is seeking a Manager, Customer Service to lead the Customer Service function, including Service Center operations, workforce management, and training. You will translate business priorities into consistent service experiences and drive continuous improvement across people, processes, and technology.

You will build an ownership culture, collaborate with senior leaders, and oversee performance metrics, ensuring cost-effective operations and strong customer focus across the independent