Amerit Consulting

Saludos Hispanos; Soudan (CA); Hybrid; USD 24,797,000 - 30,307,000; Full time

Job summary

A leading customer service firm is seeking a Bilingual Customer Care Rep for a fully remote position. The role involves assisting Medi-Cal beneficiaries with health care plan selections and maintaining a positive customer support experience. Ideal candidates should be fluent in English and one other language, possess at least a high school diploma, and have customer service experience. This position offers the chance to be part of a dynamic team where customer satisfaction is prioritized.

Qualifications

• Bilingual fluency in English and one of the specified languages.
• Education requirement of at least a high school diploma.
• Customer service experience preferred.

Responsibilities

• Assist and educate Medi-Cal beneficiaries on managed care plans.
• Maintain a positive and professional attitude towards customers.
• Respond promptly to customer inquiries and complaints.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills

Bilingual fluency in English and one of the following: Cantonese, Mandarin, Armenian, Cambodian, Japanese, Korean, Russian, Tagalog, Thai, Laotian, Vietnamese

Customer service experience

Working knowledge of Microsoft Office

Ability to learn and utilize software applications

Education

At least HS diploma / GED

Tools

Headset

Phone systems

Job description

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished “Bilingual Customer Care Rep –Remote.”

** LOCATION: Fully Remote until Client site reopens in Rancho Cordova CA | 3130 Kilgore Road, Suite 400, Rancho Cordova, CA 95670 (Candidate must reside within 25 miles of Rancho Cordova, CA.)

** DURATION: 6 Months +

** TRAINING: 4-5 Weeks

** IMPORTANT:

BILINGUAL FLUENCY IN ENGLISH & ONE OF THE FOLLOWING: CANTONESE, MANDARIN, ARMENIAN, CAMBODIAN, JAPANESE, SPANISH, KOREAN, RUSSIAN, TAGALOG, THAI, LAOTIAN & VIETNAMESE.

ESSENTIAL JOB DUTIES

• A Customer Service Specialist shall assist and educate Medi-Cal beneficiaries with selecting a managed health care plan.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

QUALIFICATIONS / REQUIREMENTS

• Education: At least HS diploma / GED
• Working knowledge of Microsoft office and ability to learn and utilize software applications.
• Bilingual Skills: English and one of the following: Cantonese, Mandarin, Spanish, Armenian, Cambodian, Japanese, Korean, Russian, Tagalog, Thai, Laotian, Vietnamese.
• Preferred: 6 months Customer service experience preferred
• Previous experience with computers, phone systems, and headsets preferred.
• NOTE: Candidates that are offered a position are required to pass pre-employment background screenings.

I’d love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.