Bilingual Call Center Specialist - Remote After Training

Amerit Consulting; Rancho Cordova (CA); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Amerit Consulting is seeking a Bilingual Call Center Representative in Rancho Cordova, CA. The role requires English and Spanish fluency, HS diploma, and 1 year of experience. Training is on-site for 4-5 weeks, after which the position shifts to remote work.

The pay rate is $20.25 per hour on a W2 basis. Candidates must reside within 25 miles of Rancho Cordova, CA and pass pre-employment screenings.

Qualifications

• HS diploma or GED required.
• 1 year of experience in the field or related area.

Responsibilities

• Assist and educate Medi-Cal beneficiaries by selecting a managed health care plan.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries and communicate via various channels.
• Acknowledge and resolve customer complaints and coordinate with colleagues as needed.
• Provide feedback on the efficiency of the customer service process and ensure customer satisfaction.

Skills

Customer service

Bilingual English/Spanish

Communication

Education

High school diploma or GED

Job description

Amerit Consulting is seeking a Bilingual Call Center Representative in Rancho Cordova, CA. The role requires English and Spanish fluency, HS diploma, and 1 year of experience. Training is on-site for 4-5 weeks, after which the position shifts to remote work.

The pay rate is $20.25 per hour on a W2 basis. Candidates must reside within 25 miles of Rancho Cordova, CA and pass pre-employment screenings.