Bilingual Customer Support Specialist II

Direct Staffing Inc; Urbandale (IA); On-site; USD 20,664 - 27,552; Full time

Job summary

A staffing agency in Urbandale, IA is seeking a Bilingual Customer Support Representative II for a long-term contract opportunity. The role involves responding to customer inquiries, documenting interactions, and promoting company products. Ideal candidates should possess strong troubleshooting and communication skills, and be fluent in English along with either German, Parisian/Canadian French, or Thai. This position emphasizes customer service and requires a high school diploma or GED.

Qualifications

• Bilingual in German, Parisian/Canadian French, or Thai required.
• Must be able to read, write and speak fluent English.
• Strong troubleshooting skills with computer proficiency.

Responsibilities

• Provides responses and solutions to customer inquiries of moderate complexity.
• Documents customer interactions and issues effectively.
• Maintains accuracy and availability of customer information online.
• Assists in promoting company products and services.

Skills

Strong troubleshooting skills

Good verbal communication skills

Good written communication skills

Customer service background

Education

High School diploma or GED

College degree preferred

Job description

A staffing agency in Urbandale, IA is seeking a Bilingual Customer Support Representative II for a long-term contract opportunity. The role involves responding to customer inquiries, documenting interactions, and promoting company products. Ideal candidates should possess strong troubleshooting and communication skills, and be fluent in English along with either German, Parisian/Canadian French, or Thai. This position emphasizes customer service and requires a high school diploma or GED.