Bilingual Customer Support Specialist - Global Help Desk

Direct Staffing Inc; Urbandale (IA); On-site; USD 20,650 - 29,411; Full time

Job summary

A prominent staffing agency is seeking a Bi-lingual Customer Service Representative based in Urbandale, Iowa. The ideal candidate will be fluent in English and one other language such as Spanish or Portuguese, and possess strong customer service skills. This full-time role involves assisting customers with GPS precision farming equipment and requires flexibility in shift availability at a support center operating 24/7. A competitive hourly wage starting at $18.17 with potential increases is offered.

Qualifications

• High School diploma/equivalent required.
• 2-4 year degree highly preferred.
• 1 year of customer support experience.
• Candidates must have excellent customer service skills.

Responsibilities

• Document customer and dealer interactions.
• Assist with GPS enabled precision farming equipment.
• Diagnose and troubleshoot problems.
• Maintain accuracy of customer-related information online.
• Work rotating shifts as needed.

Skills

Fluency in Spanish

Fluency in Portuguese

Fluency in German

Fluency in French

Fluency in Russian

Effective communication

Problem-solving skills

Customer service experience

Computer skills

Education

High School diploma/equivalent

2–4 year degree

Tools

Microsoft Office Suite

Job description

A prominent staffing agency is seeking a Bi-lingual Customer Service Representative based in Urbandale, Iowa. The ideal candidate will be fluent in English and one other language such as Spanish or Portuguese, and possess strong customer service skills. This full-time role involves assisting customers with GPS precision farming equipment and requires flexibility in shift availability at a support center operating 24/7. A competitive hourly wage starting at $18.17 with potential increases is offered.