Bilingual Spanish CSR for Global GPS & Agriculture

Direct Staffing Inc; Urbandale (IA); On-site; USD 20,650 - 29,411; Full time

Job summary

A staffing agency is recruiting a full-time Customer Service Representative in Urbandale, Iowa. The role requires fluency in both Spanish and English, providing support for customers and dealers in the agriculture sector across several regions. The job involves assisting with GPS-enabled farming equipment, documenting customer interactions, and requires exceptional customer service skills. The position supports a 24/7 operations model, making flexibility in schedule a must.

Qualifications

• Candidates with customer-service backgrounds preferred.
• Agriculture or farming background is desired.
• Ability to work in a 24/7 support environment.

Responsibilities

• Document customer interactions and issues effectively.
• Assist customers with GPS-enabled precision farming equipment.
• Diagnose and troubleshoot problems efficiently.
• Develop solutions collaboratively with team members.
• Maintain accuracy of customer information online.

Skills

Fluent in Spanish

Strong computer skills

Excellent customer service skills

Effective communication skills

Listening skills

Flexibility due to schedule

Education

4-year degree highly preferred

High school diploma/equivalent required

Job description

A staffing agency is recruiting a full-time Customer Service Representative in Urbandale, Iowa. The role requires fluency in both Spanish and English, providing support for customers and dealers in the agriculture sector across several regions. The job involves assisting with GPS-enabled farming equipment, documenting customer interactions, and requires exceptional customer service skills. The position supports a 24/7 operations model, making flexibility in schedule a must.