Bilingual Customer Support Specialist (English/Spanish)

Vertical Supply Group; Greensboro (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Vertical Supply Group is seeking a Customer Service Representative in Greensboro, NC. You will handle inbound and outbound calls, emails, and chats, delivering world-class service while multitasking in a fast-paced environment.

The role requires bilingual Spanish/English communication, 2+ years in customer service or call center settings, and strong MS Office skills. Collaboration with sales teams and departments is essential to ensure customer satisfaction.

Qualifications

• High School Diploma required; degree preferred.
• Bilingual Spanish and English.
• 2+ years’ experience in a call center environment.
• 2+ years’ experience in a fast-paced in-person customer service or sales role.
• Experience with outside sales force and handling key and national accounts.
• Strong computer skills: Outlook, Excel & Word.
• Excellent communication skills, both verbal and written.
• Strong organizational skills.
• Demonstrated success managing sales account relationships.
• Ability to troubleshoot and problem solve using available resources.
• Good attention to detail and ability to multi-task.
• Great attitude and ability to thrive in a close team environment.
• Experience in the arborist industry is preferred, not required.

Responsibilities

• Deliver exceptional customer experience across multiple contact types.
• Handles inquiries from inbound/outbound phone calls, email, and chat.
• Research, enters, and updates required information using available resources.
• Manage and resolve customer complaints, identify and escalate priority issues.
• De-escalate customer complaints and offer alternative solutions.
• Provide accurate product and service information, follow up when needed.
• May manage a portfolio of assigned customer accounts and orders, serving as main contact for outside sales reps and their customers.
• Interact professionally with other departments and outside organizations to meet customers’ needs.
• Other duties as assigned.

Job description

Vertical Supply Group is seeking a Customer Service Representative in Greensboro, NC. You will handle inbound and outbound calls, emails, and chats, delivering world-class service while multitasking in a fast-paced environment.

The role requires bilingual Spanish/English communication, 2+ years in customer service or call center settings, and strong MS Office skills. Collaboration with sales teams and departments is essential to ensure customer satisfaction.