Bilingual Customer Support Rep (English/Spanish)

Corel; North Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

ISP.net, a Las Vegas-based internet service provider, seeks a Bilingual Customer Service Representative (English/Spanish) to be a key contact for customers on services, billing, accounts, installations, and technical issues. The role emphasizes friendly, professional service in both languages and balanced problem-solving with light sales opportunities.

You will handle calls, help with account questions, coordinate installations, and maintain accurate records.

Qualifications

• Fluent in English and Spanish, both written and verbal.

Responsibilities

• Answer incoming customer calls and respond to customer inquiries in English and Spanish.
• Provide friendly, professional, and knowledgeable customer service.
• Assist customers with account questions, billing inquiries, payments, service changes, and general requests.
• Troubleshoot basic internet and connectivity issues and determine when technical support or field service is needed.
• Schedule and coordinate installations, service calls, and technician appointments.
• Create, update, and maintain accurate customer records in the company system.
• Document customer interactions, issues, and resolutions.
• Escalate complex technical or customer concerns to the appropriate department.
• Follow up with customers to ensure issues have been resolved.
• Educate customers about ISP.net services, upgrades, and available options.
• Identify appropriate opportunities to recommend additional services or upgrades.
• Work closely with Sales, Network Operations, Billing, and Field Technicians.
• Meet customer service, response-time, and performance goals.
• Maintain professionalism and a positive attitude during challenging customer interactions.
• Perform other customer service and administrative duties as assigned.

Skills

Bilingual communication

Customer service

Verbal and written communication

Active listening

Data entry

CRM familiarity

Multitasking

Problem solving

Professional demeanor

Calm under pressure

Job description

ISP.net, a Las Vegas-based internet service provider, seeks a Bilingual Customer Service Representative (English/Spanish) to be a key contact for customers on services, billing, accounts, installations, and technical issues. The role emphasizes friendly, professional service in both languages and balanced problem-solving with light sales opportunities.

You will handle calls, help with account questions, coordinate installations, and maintain accurate records.