Bilingual Customer Advocate (English/Spanish)

Corel; Paradise (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

ISP.net, a Las Vegas-based internet service provider, seeks a Bilingual Customer Service Representative (English/Spanish) to assist customers with questions about services, billing, installations, and technical issues.

You will respond in English and Spanish, maintain accurate records, escalate when needed, and look for opportunities to upsell. The role suits someone who thrives in a fast-paced environment and enjoys helping people.

Qualifications

• Fluent in English and Spanish, both written and verbal.
• Previous customer service, call center, telecommunications, internet, wireless, or sales experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Answer incoming customer calls and respond to inquiries in English and Spanish.
• Provide friendly, professional, and knowledgeable customer service.
• Assist customers with account questions, billing inquiries, payments, service changes, and general requests.
• Troubleshoot basic internet and connectivity issues and determine when technical support or field service is needed.
• Schedule and coordinate installations, service calls, and technician appointments.
• Create, update, and maintain accurate customer records in the company system.
• Document customer interactions, issues, and resolutions.
• Escalate complex technical or customer concerns to the appropriate department.
• Follow up with customers to ensure issues have been resolved.
• Educate customers about ISP.net services, upgrades, and available options.
• Identify opportunities to recommend additional services or upgrades.
• Work with Sales, Network Operations, Billing, and Field Technicians.
• Meet customer service, response-time, and performance goals.

Skills

Bilingual English/Spanish

Customer service

Communication

Problem-solving

CRM systems

Tools

CRM systems

Job description

ISP.net, a Las Vegas-based internet service provider, seeks a Bilingual Customer Service Representative (English/Spanish) to assist customers with questions about services, billing, installations, and technical issues.

You will respond in English and Spanish, maintain accurate records, escalate when needed, and look for opportunities to upsell. The role suits someone who thrives in a fast-paced environment and enjoys helping people.