Bilingual Customer Support – Spanish/English (Remote)

CCS - Customer Contact Services; Atlanta (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Work from home

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Life insurance

Holiday pay

Employee events

Advancement opportunities

Job summary

CCS - Customer Contact Services is seeking Spanish/English bilingual candidates for a work-from-home role supporting our automotive CTI division. You will handle inbound calls, book appointments, and provide product information.

This role requires strong communication in both languages, GED or higher, and at least one year in customer service. Access to CCS environment from home and flexibility with CST hours.

We offer remote work, training, and benefits including health coverage and 401k.

Qualifications

• Bilingual fluency in Spanish and English required (verbal and written).
• GED or higher education level required.
• One year of call center or customer service experience.
• Understanding of basic computer hardware, software, and general systems.
• Computer navigation & typing skills to manage multiple programs, platforms, and systems.
• Ability to identify, understand, and protect confidential information.
• Knowledge of customer service principles, including assessing customer needs and evaluating satisfaction.
• Excellent written communication and documentation skills in both English and Spanish.
• Strong verbal communication skills in both languages, including grammar and spelling.

Responsibilities

• Answer incoming calls in a timely manner, in both English and Spanish.
• Identify caller's needs for call resolution.
• Provide customers with product information and automotive services.
• Set service appointments for automotive dealerships.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of evolving services.
• Adhere to company scripts and procedures to ensure consistency.
• Accurately process online reservations and document call information.
• Identify and elevate issues to supervisors.
• Maintain Quality Assurance standards.
• Ongoing training for all CCS client programs and accounts.
• Deliver exceptional customer service to all callers.

Skills

Bilingual: Spanish/English

Customer service

Written & verbal communication

Problem solving

Attention to detail

Typing & computer skills

Education

GED or higher education

Job description

CCS - Customer Contact Services is seeking Spanish/English bilingual candidates for a work-from-home role supporting our automotive CTI division. You will handle inbound calls, book appointments, and provide product information.

This role requires strong communication in both languages, GED or higher, and at least one year in customer service. Access to CCS environment from home and flexibility with CST hours.

We offer remote work, training, and benefits including health coverage and 401k.