Bilingual Customer Support Rep I – Billing & Inquiries

Inframark; Katy, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Inframark seeks a Customer Service Representative I to handle customer calls and on-site inquiries in a fast-paced utility environment. The role emphasizes accurate data entry, order processing, and timely communication to customers and internal teams.

The position requires a High School Diploma or GED and at least 1 year of related experience, with strong MS Office skills and ability to manage cash handling and paperwork. On-site work in Katy, TX is expected.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of related experience preferred.
• Proficient with Microsoft Office and basic office equipment.

Responsibilities

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out paperwork and generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.

Skills

Communication

Problem solving

Multitasking

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Phone systems

Job description

Inframark seeks a Customer Service Representative I to handle customer calls and on-site inquiries in a fast-paced utility environment. The role emphasizes accurate data entry, order processing, and timely communication to customers and internal teams.

The position requires a High School Diploma or GED and at least 1 year of related experience, with strong MS Office skills and ability to manage cash handling and paperwork. On-site work in Katy, TX is expected.