Bilingual Customer Service Representative I

Inframark; Katy, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Inframark seeks a Customer Service Representative I to handle customer calls and on-site inquiries in a fast-paced utility environment. The role emphasizes accurate data entry, order processing, and timely communication to customers and internal teams.

The position requires a High School Diploma or GED and at least 1 year of related experience, with strong MS Office skills and ability to manage cash handling and paperwork. On-site work in Katy, TX is expected.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of related experience preferred.
• Proficient with Microsoft Office and basic office equipment.

Responsibilities

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out paperwork and generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.

Skills

Communication

Problem solving

Multitasking

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Phone systems

Job description

Inframark MUDs Grandway West, Katy, 2002 West Grand Parkway North, Suite 100, Katy, Texas, United States of America

Job Description

Posted Friday, September 4, 2026 at 4:00 AM

Join Inframark: Leading the Way in Water Management

Ready to build a career and make your community better? At Inframark, we manage and maintain municipal water and wastewater systems, ensuring clean, safe, and reliable water services for communities. It’s more than just a job — it’s a chance to grow, learn, and be part of something that matters! Ready to make a difference?

Why Work for Inframark?

Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package.

• health, dental, and life insurance
• 401(k) plan
• paid time off
• sick leave
• holidays
• wellness plan

JOB FUNCTION/ PURPOSE

The Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers.

RESPONSIBILITIES

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork associated with each transaction. Generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• Other duties as assigned.

Education/Experience

High School Diploma or GED and 1-year related experience.

Technical

Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Ability to work with numbers, including calculations & cash handling. Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine. Other technical skills (specific to role and location): Basic map reading ability. Ability to read meters. Working knowledge of billing & payment processing.

Communication

Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations.

Problem Solving & Quality

Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality.

Managing For Results

Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks.

Leadership & Initiative

Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Inframark MUDs Grandway West, Katy, 2002 West Grand Parkway North, Suite 100, Katy, Texas, United States of America