Bilingual Customer Service Representative I

Inframark LLC in; Katy (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Inframark is seeking a Bilingual Customer Service Representative I (Finance) in our Katy, Texas office. You will handle incoming calls and requests from customers, process orders, and coordinate with internal teams to ensure accurate billing and service delivery.

The role requires a High School diploma or GED with at least one year of related experience. You must be proficient in Microsoft Office, comfortable with basic office equipment, and able to type 35 WPM.

Qualifications

• High School Diploma or GED with 1 year related experience.

Responsibilities

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork for each transaction. Generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• Other duties as assigned.

Job description

Bilingual Customer Service Representative I (Finance)

JOB FUNCTION/ PURPOSE

The Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers.

RESPONSIBILITIES

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.


• Fills out necessary paperwork associated with each transaction. Generates reports as needed.


• Refers service failure complaints to designated departments for investigation.


• Inputs information regarding inspections and payments.


• Prepares basic correspondence with customers.


• May be responsible for maintaining a cash drawer and processing cash payments.


• Other duties as assigned.

Education/Experience

High School Diploma or GED and 1-year related experience.

Technical

Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Ability to work with numbers, including calculations & cash handling. Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine. Other technical skills (specific to role and location): Basic map reading ability. Ability to read meters. Working knowledge of billing & payment processing.

Communication

Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations.

Problem Solving & Quality

Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality.

Managing For Results

Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks.

Leadership & Initiative

Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Learn more about us at Utility Districts - Inframark