Bilingual Customer Service Rep (Spanish/English) - Onsite

Ingersoll Rand; Kyle (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand in Austin, TX is seeking a Customer Service Representative to bridge customers and the company, delivering accurate quotes, processing orders, and resolving inquiries. This on-site role requires attention to detail and a customer-first mindset.

You will handle accounts, billing, refunds, cancellations, and general service needs, while assisting with technical product questions via email and phone. Multitasking and clear communication are essential.

Qualifications

• High school diploma required.
• Bilingual Spanish/English (REQUIRED and critical qualification).
• 2+ years of experience in customer service.

Responsibilities

• Respond to customer inquiries and resolve complaints through phone, email, and other communication channels.
• Prepare accurate quotes and process orders, exchanges, refunds, and cancellations.
• Verify, update, and maintain customer account information with attention to detail.
• Provide information on products, services, warranties, and terms of sale.
• Assist customers with technical products and troubleshooting, offering appropriate solutions.
• Communicate offers and promotions, and support sales of products and services.
• Handle account related requests, including changes, upgrades, and policy updates.
• Collaborate with the Customer Service Supervisor to ensure effective and consistent service delivery.

Skills

Bilingual Spanish/English

2+ years customer service

CRM experience (Salesforce or similar)

MS Office / Teams

Education

High school diploma

Some college education preferred

Tools

Salesforce

Microsoft Office/Teams

Job description

Ingersoll Rand in Austin, TX is seeking a Customer Service Representative to bridge customers and the company, delivering accurate quotes, processing orders, and resolving inquiries. This on-site role requires attention to detail and a customer-first mindset.

You will handle accounts, billing, refunds, cancellations, and general service needs, while assisting with technical product questions via email and phone. Multitasking and clear communication are essential.