Bilingual Customer Support & Operations Specialist (Remote)

Kelly; Mansfield (MA); À distance; USD 45 000 - 47 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Life insurance

Disability insurance

Retirement savings plan

Holiday pay (up to 8 days)

Résumé du poste

Kelly is hiring a Bilingual Customer Support & Operations Specialist to support independent consultants throughout the order and account lifecycle. The role blends administrative, operational, and customer service tasks in a remote capacity with an onsite rotation for check-processing.

The position requires fluency in English and Spanish, prior customer service or order-processing experience, strong organization, and the ability to manage multiple priorities.

Qualifications

• Bilingual English/Spanish required; written and verbal fluency in both languages.
• Experience in customer service, administrative, operations, or order-processing roles.
• Strong organizational skills and high attention to detail.
• Ability to manage multiple tasks and priorities with accuracy.
• Strong follow-up and task-oriented approach to work.
• Excellent written and verbal communication skills.
• Proficiency in Excel (sorting/ filtering etc).
• Comfortable using multiple computer systems and databases.
• Able to work independently and with a team.

Responsabilités

• Provide bilingual support to consultants on orders, applications, refunds, incentives, commissions, shipments, and accounts.
• Respond to high-volume emails and Zendesk inquiries, including Spanish communications.
• Outbound calls to obtain information to resolve orders or account issues.
• Research and resolve escalated customer service issues using available systems.
• Communicate clearly with consultants and internal teams, with timely updates.
• Escalate complex issues to appropriate departments when needed.
• Process and maintain consultant applications and related transactions.
• Investigate shipment issues and coordinate with shipping teams.
• Use Prowess, Zendesk, Commerce Manager, SharePoint, and Excel daily.
• Support process improvements by identifying recurring issues and inefficiencies.

Connaissances

Bilingual English/Spanish

Customer service

Administrative

Operations

Order processing

Organizational skills

Attention to detail

Follow-up skills

Communication skills

Excel

System adaptability

Teamwork / Independence

Outils

Prowess

Zendesk

Commerce Manager

SharePoint

Microsoft Excel

Description du poste

Kelly is hiring a Bilingual Customer Support & Operations Specialist to support independent consultants throughout the order and account lifecycle. The role blends administrative, operational, and customer service tasks in a remote capacity with an onsite rotation for check-processing.

The position requires fluency in English and Spanish, prior customer service or order-processing experience, strong organization, and the ability to manage multiple priorities.