Client Support Specialist (Legal Services) - Remote

ALERT COMMUNICATIONS; Phoenix (AZ); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

ESOP

Medical, Dental, Vision

Paid Vacation

401(k) with Company Matching

Life Insurance

Legal Assistance

Job summary

Alert Communications is seeking a Full-Time Remote Client Support Specialist for legal services. The role requires assisting callers, qualifying inquiries, and delivering courteous onboarding support from home.

The position supports a nationwide client base, with weekend or holiday availability and a strong emphasis on customer care. Prior call center/customer service experience is preferred.

Qualifications

• Experience in customer service, call centers, sales, or hospitality (legal industry experience preferred).
• Clear, confident phone presence to guide callers professionally and compassionately.
• Typing speed minimum 35 WPM must be demonstrated.

Responsibilities

• Serve as the premier contact for individuals reaching out to partner law firms.
• Evaluate and qualify inquiries, deliver compassionate customer care.
• Ensure smooth onboarding and professional handoffs from the first call.

Skills

Phone etiquette

Customer service

Multitasking

Typing 35 WPM

Remote work

Bilingual (Spanish)

Job description

Full-Time Remote Client Support Specialist (Legal Services)

Job Type: Full-Time (Various Shifts) l Pay: $16/hr l Location: Remote (Arizona Residents Only [Excluding Flagstaff])

About the Role

At Alert Communications, we provide around-the-clock live answering and intake solutions tailored specifically for the legal sector. Our team manages incoming leads, client onboarding, and ongoing support for law practices nationwide.

We are seeking a Specialists to serve as the premier point of contact for individuals reaching out to our partner law firms. In this position, you will evaluate and qualify incoming inquiries, deliver compassionate customer care, and ensure a smooth, professional onboarding process from the very first call.

Key Requirements

• Location: Remote but must reside in Texas.
• Communication Skills: Clear, confident phone presence to guide callers professionally and compassionately.
• Availability: Must be able to work one weekend day (Saturday or Sunday) and holidays.
• Experience: Prior experience in customer service, call centers, sales, or hospitality (legal industry experience preferred).
• Technical Skills: Proficiency using computers and managing multiple screens/systems simultaneously.
• Typing Speed: Minimum of 35 WPM.
• Performance: Maintain high productivity, accuracy, and reliability standards.
• Being Bilingual (Spanish and English) is a plus!

Tech and Internet Requirements

This is a remote position that requires a dedicated home workspace:

• Internet Connection: High-speed Fiber or Cable internet only (no satellite, DSL, or WiFi)
• Speed: Minimum 15 mbps upload/5 mbps download
• Connection Type: Direct Ethernet cable connection to your modem/router
• Hardware: PC/Laptop running Windows 11 or higher and a wired USB headset with a microphone (Apple products/tablets/Chromebooks not supported)

Benefits

• Employee Stock Ownership (ESOP)
• Full Medical, Dental, and Vision Coverage
• Paid Vacation
• 401(k) with Company Matching
• Free Life Insurance Policy
• Legal Assistance

About us

With over 40 years of experience, Alert Communications powers client communication in the legal, healthcare, and home service sectors. We support more than 3,000 clients across North America as a trusted, people-powered voice for their business.

Alert is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.